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Refund

Sakina
Sakina ✭
in Central and Subscriptions

Hi admin,

I raised ticket #1008446672 about having my refund from the automated renewal of Total Security. I just purchased my own subscription separately this morning already. I don't need another one.

I'm also slightly panicking since those were my last funds as I am a working student. Please assist me as soon as you can I'm badly in need to recover those funds.


#total security #refund

Answers

  • Flexx
    Flexx mod
    edited August 21
    https://community.bitdefender.com/en/discussion/96232/refund

    To cancel your subscription or get a refund have a look at below stated link provided by bitdefender support

    Alternatively, you can contact the bitdefender support by visiting  and scroll down to the bottom of the webpage where you can get in touch with support representative either by email, chat or over a call.

    The support team will reply back to your query within next 24-48 hours excluding weekends.

    Regards https://www.bitdefender.com/consumer/support/answer/7217/ https://www.bitdefender.com/consumer/support/

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • Gjoksi
    Gjoksi Defender of the month mod
    edited August 21

    Hello.

    You can stop the auto-renewal for the Bitdefender subscription, by following these steps:

    https://www.bitdefender.com/consumer/support/answer/29081/

    Just follow the steps as described in Method 1, because some users in the past reported that the steps from Method 2 didn't stop the auto-renewal.

    Also, from my personal experience, Method 1 did/does the job.

    Also, @Alexandru_BD and @Mike_BD (they both work for Bitdefender) can take a look here and help you with the issue. You can PM them.

    Regards.

  • Sakina
    Sakina ✭

    Thanks so much, @Flexx & @Gjoksi ! I will be doing what you suggested, I was really in a state of panic when I saw my funds suddenly taken from the acc. I also pmed Alexandru and Mike as well so that I can safely receive my refund on time. Hope you all have a fine day ahead.

  • Alexandru_BD
    Alexandru_BD admin

    Hi,

    The request was sorted by the Support teams and I have also replied to you privately @Sakina.

    Thank you everyone for your help.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

  • Sakina
    Sakina ✭

    Hi @Alexandru_BD! I got your private message! Thanks so much for all your help.

    I'm still currently waiting for my refund but I'm hoping it will come by early next week.

  • Sakina
    Sakina ✭

    Update! I got my refund safe and sound! thanks to everyone who helped me!

  • Alexandru_BD
    Alexandru_BD admin
    edited June 2023

    Thank you for your confirmation @Sakina 👍️

    Premium Security & Bitdefender Endpoint Security Tools user

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