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Refund
I want to cancel my “Bitdefender Total Security up to 5 devices, 1 year” & Bitdefender VPN subscription and get a refund. I no longer need your product. I never signed up for auto renewal. I never wanted it. I payed annually in a manual fashion. Yet, somehow auto renewal is activated. Your latest auto renewal overdrew my…
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Change Subscriptions
I meant to purchase the total security package but accidentally purchased the plus version . How can I fix that?
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Turning off AutoRenewal?
I need to know how to turn off AutoRenewal. Please provide specific instructions. No bs answers please, or I will report this business to the Better Business Bureau and elsewhere.
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How do I get a new Google Auth QR Code for Bitdefender forum?
I changed my phone
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Two factor authentication
Hello there! I'm new to Bitdefender and I really need the protection on my phone as it's been compromised many times. I'm trying to set up the two factor authentication and I dont know where I'm supposed to get the bitdefender QR code the suggested sites ask for? Thanks for any help with this:)
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Need to add a 4th device
Hi - I have a subscription for 3 devices and I just got a new 4th device. Do I need to purchase another 3-device subscription? Or is there a way to add just this one more device? Thanks.
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lost second factor authentication
My main account had the second authentication factor active, but I lost it, now I can't access my account, is there a solution for this?
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How can I get back my account?
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Moved: Lost Password Manager during data transfer -
This discussion has been moved.
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Lost access to 2FA email address
Hi there, I have lost access to my Bitdefender Premium Security as the email which was used can't be accessed, whenever I input the password it takes me to the 2FA window and I can't access it. I made a new account to ask this from you guys. Kindly help me in this matter
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Whwere is the button to deselect auto renew?
The Bit Defender contract clearly states that auto renewal may be turned off at Bit Defender Central. However, there is no sign of any means to so do
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Existing VPN subscription not found on new IOS device
Hi, I have an existing subscription to Premium VPN that is charged 6.99/month through my Apple account. I recently upgraded to a new IPad, and when I try to run Bitdefender VPN, it says I only have free account access. I’ve tried to “restore purchases” but it says that no purchases were found for this account. Please…
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Betdifender central
hello i have a family account, I noticed that when I installed Betdifender on my kids devices , they can access the main screen of bitdefender Centeral and make changes exactly like “admin rights” … how to stop them accessing main screen? thanks
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Auto renewal subscription
the guide to turn it off is wrong, i see no tab called "my payments", how can i truly disable the auto renewal subscription feature from my account?
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Early renewal!
Just took Bit(we are BFF'S so I can yse the term Bit) up on it's offer at early renewal! My old subscription ends Sept/2022. The new subscription says valid to July/23rd 2023; while encouraging me to 'activate' today'! If I activate would I be assured that my subscription would be valid to Sept 23rd/2023... which is the…
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Moved: VPN - BT.com UK
This discussion has been moved.
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Can't install upgrade to Premium Security
As it was time to renew my Total Security subscription I decided to upgrade to Premium Security. But now I can't install the Premium Security. I activated the subscription using the code. Downloaded the package through Install protection on a new device -> This device. But when double clicking the installation file,…
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Is the central.bitdefender.com down? (update: Fixed)
because my internet security suddenly ask to renew my license. i'm pretty sure i still have my subscription day left. because i renew it last year. if the central down. does it make my license go expired?
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I have today renewed my subscription for July 2020 to July 2023. Cancel auto renewal please
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Cancel and Refund
I want to cancel my Bitdefender Antivirus Plus 2019 & Bitdefender VPN subscription and get a refund. I no longer need your product. I never signed up for auto renewal. I never wanted it. I payed annually in a manual fashion. Yet, somehow auto renewal is activated. Your latest auto renewal overdrew my checking account…
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Moved: Bitdefender and shred unused disk space
This discussion has been moved.
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Subscription
I pay for a monthly subscription for Android.This month the app stopped working with the message that my subscription has expired. Why
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Bathfinder not activated
Hi Everyone, I recently faced an annoying problem when I Shut down my Pc and reopen it , I found Bathfinder is not Activated and sign out of my account . I have to Sign in again to reactive it on my Pc again . Its about month now and I can't find any solution Thnxx in Advance
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Automatic renewal why
I have subscription on Bitdefender Total security until 2028. Today I got an email for automatic renewal for 36 months 199.99 euro. This must be wrong. Email in. Dutch:Bitdefender / 2Checkout <bitdefender@2checkout.com> Uw Bitdefender-product wordt binnenkort vernieuwd. Ontspan uzelf in de wetenschap dat uw…
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Disabled Two factors authenticator on my account
Hello, I have activate 2-Factor Authentication on bitdefender central and i used google authenticator. I have changed the authenticator and i did't realized that if i delete the app from the phone i will lose generation of the code. I still have the account connected to a trusted device. And i know the password. Any advice…
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Account Payments Out of Sync
I currently have 2 separate subscriptions, one for Total Security and one for the Bitdefender VPN. But their annual billing periods are about 6 months apart. When my Total Security subscription runs out in 6 months, I want to just purchase Premium Security with the VPN. Can I get a prorated refund on my remaining VPN…
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Adding an 'old' device back into my subscription
In the past whenever I removed a device from my subscription or there was no longer a licence available, I would have to do a manual uninstall of Bitdefender and reinstall it locally on the device. Is this still the case or is there an easier way? I have just purchased an extra five 'Total Security' licences and want to…
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Prijsverschil abonnement
Mijn abonnement wordt vernieuwd voor € 79,99 terwijl er aanbiedingen zijn voor € 34,99 Dit is een verschil van € 45,00 dit vind ik toch erg veel. Ik heb Bitdefender Total Security voor 5 apparaten. Op mijn e-mails krijg ik geen antwoord en weet niet wat ik nu moet doen?
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Different email addresses for different subscriptions
I purchased Bitdefender total security, and later I bought the premium VPN as well, but accidentally, I purchased the VPN with a different email address. What is the solution to change the subscription to email addresses that have the antivirus subscription, I tried to access it, but it comes to choosing one over the…
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Moved: Is BitDefender a serious antivirus application, or just malware?
This discussion has been moved.