-
Bitdefender Cancellation
I wonder if someone in this community can help me. I purchased bitdefender last month, and wasn't able to make it work on my macbook air, and it didn't do well on my iphone13. I spent hours trying to make it work and finally decided to cancel my free trial subscription. I uninstalled everything without that I ever used it…
-
Subscription Expired Pop Up - when Subs are still active.
Had a pop up telling my computer was not protected as my sub had expired, with 11 month still to go I was a bit puzzled, it offered me a free or premium upgrade, I then saw an "Already got a subscription" option, I clicked and I get a message saying I am safe, concerned that the protection was off while this glitch was…
-
Windows Anti Theft tools inaccessible from Android App
Hi all, New BitDefender subscriber here for the first time since using McAfee for the past 15 years nearly. So far really love it - having an issue with Central on Android though. I can use the anti theft suite of tools via the Web client of BitDefender central but when I try via the android app, I get greeted with: "An…
-
How do I cancel a subscription as well as auto-renewal. It appears that I have lost control
-
Is there a method to identify the device last connection time in Central?
With the family plan I have a number of devices. Asking this question as I am going through and renaming devices for better identification for turn over. Very disappointing that cannot be managed through the device app. I do have a couple of devices 'registered' that I no longer own. Central states they are protected…
-
How can I combine two licences of same product?
I purchased the Total Security Multi-Device pack license on August 13. I again purchased the same license today (August 17). I redeemed the Activation key but found that it has been activated as a separate license. Please note the license is for 3 Devices for 3 Years (both of them). Is there any possible way to combine the…
-
bitdefender account login after install not working with google account
How can i fix this? tried MS Edge and Chrome as default browser nothing helps
-
Versione installata
Buongiorno a tutti, ho acquistato BITDEFENDER PREMIUM SECURITY, ho anche disinstallato e reinstallato con nuovo file di installazione ( su tutti i pc ), la mia domanda è: perchè se faccio info con il tasto destro sull' icona " B " mi segnala TOTAL SECURITY e non " premium " ? E' corretto ? Grazie
-
Moved: Mixing the Bitdefender company with Iran's politics and sanctions and financial loss to peop…
This discussion has been moved.
-
Two party authentication
Why is it that only google authenticator is accepted for the 2FA and not also say Microsoft authenticator? It's not a problem for me I have both but it appears that the only application I use that won't allow microsoft authenticator is my bitdefender
-
Moved: Powershell API - Get List of Computers
This discussion has been moved.
-
Refund
I want to cancel my “Bitdefender Total Security up to 5 devices, 1 year” & Bitdefender VPN subscription and get a refund. I no longer need your product. I never signed up for auto renewal. I never wanted it. I payed annually in a manual fashion. Yet, somehow auto renewal is activated. Your latest auto renewal overdrew my…
-
Change Subscriptions
I meant to purchase the total security package but accidentally purchased the plus version . How can I fix that?
-
Turning off AutoRenewal?
I need to know how to turn off AutoRenewal. Please provide specific instructions. No bs answers please, or I will report this business to the Better Business Bureau and elsewhere.
-
How do I get a new Google Auth QR Code for Bitdefender forum?
I changed my phone
-
Two factor authentication
Hello there! I'm new to Bitdefender and I really need the protection on my phone as it's been compromised many times. I'm trying to set up the two factor authentication and I dont know where I'm supposed to get the bitdefender QR code the suggested sites ask for? Thanks for any help with this:)
-
Need to add a 4th device
Hi - I have a subscription for 3 devices and I just got a new 4th device. Do I need to purchase another 3-device subscription? Or is there a way to add just this one more device? Thanks.
-
lost second factor authentication
My main account had the second authentication factor active, but I lost it, now I can't access my account, is there a solution for this?
-
How can I get back my account?
-
Moved: Lost Password Manager during data transfer -
This discussion has been moved.
-
Lost access to 2FA email address
Hi there, I have lost access to my Bitdefender Premium Security as the email which was used can't be accessed, whenever I input the password it takes me to the 2FA window and I can't access it. I made a new account to ask this from you guys. Kindly help me in this matter
-
Whwere is the button to deselect auto renew?
The Bit Defender contract clearly states that auto renewal may be turned off at Bit Defender Central. However, there is no sign of any means to so do
-
Existing VPN subscription not found on new IOS device
Hi, I have an existing subscription to Premium VPN that is charged 6.99/month through my Apple account. I recently upgraded to a new IPad, and when I try to run Bitdefender VPN, it says I only have free account access. I’ve tried to “restore purchases” but it says that no purchases were found for this account. Please…
-
Betdifender central
hello i have a family account, I noticed that when I installed Betdifender on my kids devices , they can access the main screen of bitdefender Centeral and make changes exactly like “admin rights” … how to stop them accessing main screen? thanks
-
Auto renewal subscription
the guide to turn it off is wrong, i see no tab called "my payments", how can i truly disable the auto renewal subscription feature from my account?
-
Early renewal!
Just took Bit(we are BFF'S so I can yse the term Bit) up on it's offer at early renewal! My old subscription ends Sept/2022. The new subscription says valid to July/23rd 2023; while encouraging me to 'activate' today'! If I activate would I be assured that my subscription would be valid to Sept 23rd/2023... which is the…
-
Moved: VPN - BT.com UK
This discussion has been moved.
-
Can't install upgrade to Premium Security
As it was time to renew my Total Security subscription I decided to upgrade to Premium Security. But now I can't install the Premium Security. I activated the subscription using the code. Downloaded the package through Install protection on a new device -> This device. But when double clicking the installation file,…
-
Is the central.bitdefender.com down? (update: Fixed)
because my internet security suddenly ask to renew my license. i'm pretty sure i still have my subscription day left. because i renew it last year. if the central down. does it make my license go expired?
-
I have today renewed my subscription for July 2020 to July 2023. Cancel auto renewal please