Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: [email protected];
You may obtain a refund by contacting [email protected] within 30 days of your initial purchase or of the automatic renewal date.

Thank you for your understanding.

Refund

ERDI
edited August 2022 in Central & Subscriptions

I want to cancel my “Bitdefender Total Security up to 5 devices, 1 year” & Bitdefender VPN subscription and get a refund. I no longer need your product.

I never signed up for auto renewal. I never wanted it. I payed annually in a manual fashion. Yet, somehow auto renewal is activated.

Your latest

auto renewal overdrew my checking account without warning and I will now accrue

overdraft penalties.

Any help to get a refund would be appreciated ! Thank you.

Answers

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
    edited August 2022

    Hello.

    You can stop the auto-renewal for the Bitdefender subscription, by following these steps:

    https://www.bitdefender.com/consumer/support/answer/29081/

    Just follow the steps as described in Method 1, because some users in the past reported that the steps from Method 2 didn't stop the auto-renewal.

    From my personal experience, Method 1 did and still does the job for stopping the auto-renewal.

    Also, you can stop the auto-renewal for the Bitdefender subscription by contacting Customer Support at:

    [email protected]

    Finally, you may obtain a refund by contacting:

    [email protected]

    within 30 days of your initial purchase or of the automatic renewal date.

    Regards.