VPN - BT.com UK

Nett

Up until 4 days ago I have been able to login to my BT emails whilst using VPN on my desktop and have done so since installing 12 months ago.

All of a sudden I am no longer able to login to BT to access emails or my Account whilst VPN is in use, but whilst on the login page, if I turn VPN off it logs in. This appears to be the case for a number of people using other branded VPN's.

Is there anything I need to do to rectify this? BTW I'm not tech savvy, so needs to be in simple terms

Many thanks

Alexandru_BD

Hello @Nett and welcome back to the Community!

Do you encounter this connectivity issue with other websites / apps as well? Or just with BT?

This appears to be the case for a number of people using other branded VPN's. - Some websites have implemented a system to detect VPNs and do not load or display errors if the Internet connection is filtered through a VPN. If this was not the case before, it is possible that BT made some adjustments on their end. I would advise to ask them what their policy is, concerning the VPN.

You may try the troubleshooting steps described in the following article, to see if the connection can be resumed:

https://www.bitdefender.com/consumer/support/answer/13353/

If you are using an app from BT, also check the instructions here:

https://www.bitdefender.com/consumer/support/answer/30765/

If the VPN connection cannot be established after following the above steps, kindly get in touch with our engineers, as more information might be required to troubleshoot this. You can reach our Support Teams by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/

Scroll down to the bottom of the page and choose your desired contact channel.

Let us know how it goes and if you've found the root cause.

Best regards