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Rowdy18
Rowdy18
in Central and Subscriptions

I meant to purchase the total security package but accidentally purchased the plus version . How can I fix that?

Answers

  • Scott
    Scott ✭✭✭✭✭
    edited August 2022

    Hi @Rowdy18

    You can contact Bitdefender support from this link. Choose purchase and manage subscriptions and go from there. Chat is the quickest option when you get to that point. They will be able to help you.

    https://www.bitdefender.com/consumer/support/help/


    Kind regards,

    Scott

    All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/ Using BD Antivirus Plus along with Glasswire free.

  • Alexandru_BD
    Alexandru_BD admin

    Hi @Rowdy18,

    There are two ways to fix this:

    You can either request a refund for the Antivirus Plus order and purchase Total Security instead;

    or

    You can request an upgrade to Total Security directly. This, however, may or may not require some other subscription adjustments, apart from the upgrade itself.

    As Scott suggested above, the modifications will be carried out by the Commercial Support Teams.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

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