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Rowdy18
Rowdy18
in Central & Subscriptions

I meant to purchase the total security package but accidentally purchased the plus version . How can I fix that?

Answers

  • Scott
    Scott Defender of the month mod
    edited August 2022
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    Hi @Rowdy18

    You can contact Bitdefender support from this link. Choose purchase and manage subscriptions and go from there. Chat is the quickest option when you get to that point. They will be able to help you.

    https://www.bitdefender.com/consumer/support/help/


    Kind regards,

    Scott

    All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/

  • Alexandru_BD
    Alexandru_BD admin
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    Hi @Rowdy18,

    There are two ways to fix this:

    You can either request a refund for the Antivirus Plus order and purchase Total Security instead;

    or

    You can request an upgrade to Total Security directly. This, however, may or may not require some other subscription adjustments, apart from the upgrade itself.

    As Scott suggested above, the modifications will be carried out by the Commercial Support Teams.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

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