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Hrvoje
Hrvoje ✭
in Central & Subscriptions

I pay for a monthly subscription for Android.This month the app stopped working with the message that my subscription has expired. Why

Answers

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
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    https://community.bitdefender.com/en/discussion/92526/subscription

    @Alexandru_BD, @Mike_BD - kindly check on the subscription.

    Alternatively, you can also share your query with bitdefender mobile support team by dropping them an email at bms@bitdefender.com

    The support team will reply back to your query within next 24-48 hours excluding weekends.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
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    Hello.

    As far as i know, there is no monthly subscription for Bitdefender Mobile Security for Android.

    There is available only 1-year subscribtion for that product.

    Anyway, follow the steps provided by @mrmirakhur.

    Regards.

  • Hrvoje
    Hrvoje ✭
    Options
    Screenshot_20220709-205655_Google Play Store.jpg


  • Hrvoje
    Hrvoje ✭
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    Something about the payment didn't go well, but it's okay now

  • Scott
    Scott Defender of the month mod
    edited July 2022
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    https://community.bitdefender.com/en/discussion/comment/312865#Comment_312865

    I didn't realize there was a monthly BMS option, either.

    All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
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    @Hrvoje

    Pozdrav od Severna Makedonija, brate Hrvoje. :)

    @Scott

    He is from Croatia, so i guess he bought a license from BitNet, a Bitdefender Partner for Croatia.

    Maybe Bitdefender partners offer different subscriptions apart from the Bitdefender global website.

    Regards.

  • Alexandru_BD
    Alexandru_BD admin
    Options

    Hello @Hrvoje ,

    Can you check if the funds were debited successfully for the renewal? Upon checking your account, I can see that the subscription was indeed renewed, but even though the renewal orders appears as "charged", the amount is not displayed, hence the payment issue you have mentioned. Here's how it looks in the billing platform: Jul 9, 2022 - The customer's form of payment was successfully charged for HRK 0.00. This might be a display error, but to ensure the renewal is not invalidated afterwards, kindly check if the payment method was debited and if you encounter any difficulties, you can reach our Commercial Support Teams for further assistance, by choosing one of the contact methods available here:

    https://www.bitdefender.com/consumer/support/

    It's true that some Bitdefender Partners can also provide monthly Mobile Security subscriptions.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

  • Hrvoje
    Hrvoje ✭
    Options

    Hi, it's all right. BMS is working. Thank you for your help.

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