You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Subscription
I pay for a monthly subscription for Android.This month the app stopped working with the message that my subscription has expired. Why
Answers
-
@Alexandru_BD, @Mike_BD - kindly check on the subscription.
Alternatively, you can also share your query with bitdefender mobile support team by dropping them an email at bms@bitdefender.com
The support team will reply back to your query within next 24-48 hours excluding weekends.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
0 -
Hello.
As far as i know, there is no monthly subscription for Bitdefender Mobile Security for Android.
There is available only 1-year subscribtion for that product.
Anyway, follow the steps provided by @mrmirakhur.
Regards.
0 -
2
-
Something about the payment didn't go well, but it's okay now
1 -
I didn't realize there was a monthly BMS option, either.
All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/
0 -
-
Hello @Hrvoje ,
Can you check if the funds were debited successfully for the renewal? Upon checking your account, I can see that the subscription was indeed renewed, but even though the renewal orders appears as "charged", the amount is not displayed, hence the payment issue you have mentioned. Here's how it looks in the billing platform: Jul 9, 2022 - The customer's form of payment was successfully charged for HRK 0.00. This might be a display error, but to ensure the renewal is not invalidated afterwards, kindly check if the payment method was debited and if you encounter any difficulties, you can reach our Commercial Support Teams for further assistance, by choosing one of the contact methods available here:
https://www.bitdefender.com/consumer/support/
It's true that some Bitdefender Partners can also provide monthly Mobile Security subscriptions.
Regards
Premium Security & Bitdefender Endpoint Security Tools user
0 -
Hi, it's all right. BMS is working. Thank you for your help.
1