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Hi Admin.

I raised Tickets # 1008405364 for the cancellation of automatic subscription and refund of my amount but did not get any response. 

I don't know from where to track my ticket, kindly help me.

Thanks & Regards,



  • Alexandru_BD
    Alexandru_BD admin
    edited May 2023

    Hello @thomasccna and thank you for reaching out.

    I have located your open ticket and will request an update from our Support teams. Kindly be advised that, the response timeframe may vary between 24 to 48hrs depending on the workload and number of incoming requests, but they will get back to you as fast as they can.

    Thank you for your patience and understanding.


    Alex (admin)

    Premium Security & Bitdefender Endpoint Security Tools user