Product has expired

Chino1776

I just purchased Bitdefender Total Security but my icon at the top menu says: Product has expired, even though I have used my activation code properly and my Bitdefender Central correctly indicates that I have 360 days to go until my 365 days subscription ends.

Thank you for your help gentleman,

Chino1776

Flexx

https://community.bitdefender.com/en/discussion/96225/product-has-expired

Kindly contact the bitdefender support by visiting https://www.bitdefender.com/consumer/support/ and scroll down to the bottom of the webpage where you can get in touch with support representative either by email, chat or over a call.

Alternatively, you can also share your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

Gjoksi

Hello.

First, log out from your Bitdefender Central account.

Next, on your macOS device with Bitdefender installed, do the following steps:

• Click the B icon in the top menu bar and choose Open Main Window to bring up Bitdefender Antivirus for Mac.
• In the left-side column of the main window, click on My Account.
• Click on Switch Account.
• Enter your e-mail and password that you already used for your Bitdefender account and subscription and click on "Sign in".

You are done.

Wait a few seconds and sign in back to your Bitdefender Central account.

That's all.

Regards.

Alexandru_BD

Indeed, the first thing to check in this scenario would be if the product is synchronized with the Central account, because Bitdefender draws its validity and license/subscription configuration from there. So, if you have successfully redeemed your activation code and Central shows the correct validity, but this is not reflected in the product interface, most likely the antivirus is not properly linked with the account, or it's linked with a different Central account.

@Chino1776 let us now if the "Switch account" feature did the trick.

Regards