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2checkout

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RG
RG
in Central & Subscriptions

Why am I not getting an email from 2checkout to update my CC#? Email on account is correct.

Answers

  • Alexandru_BD
    Alexandru_BD admin
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    Hello,

    Have you accessed your 2Checkout account from here? https://store.bitdefender.com/myaccount/

    Type in the e-mail address used when placing the Bitdefender order or the order number, then click on SEND ACCESS LINK.

    You will receive an email with an access link valid for 1 hour. Follow the link to access your 2Checkout account. If the link doesn't arrive, check all mailbox folders, especially Spam, Junk, Promotions. Double-check that you have entered a valid e-mail address and that it matches the e-mail used when placing the order. If the platform is unable to find any orders related to the data you entered, contact the support team for help.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

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