issue in reactivating the Android App following licence addition

Nico2BordEaux33 · May 2023

Dear

Following the renew of my licence to Bitdefender Total Security, I am no more able to have an approved licence in the Android App.

Following many re-installations it is still impossible. May I ask your support in solving this issue that avoid me to be protected for a month.

Thanks in advance

Nicolas

Gjoksi · May 2023

Hello.

ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices and/or your payments/purchases.

So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

NOTE: Bitdefender telephone support is not toll-free!

Also, @Alexandru_BD and @Mike_BD (they both work for Bitdefender) can take a look here and help you with the issue. You can PM them.

Regards.

Alexandru_BD · May 2023

Hello @Nico2BordEaux33 and welcome to the Community!

I have noticed that you've previously had a Total Security license that expired in April. You've purchased and activated an Internet Security license and this is valid until 2025. However, it cannot protect mobile devices, as this solution covers only Windows OS, as indicated on the product page:

The solution here would be to get in touch with the Bitdefender commercial support representatives to request an upgrade of your license to Total Security, as this package offers complete protection for Windows, macOS, Android and iOS under the same roof.

Simply choose one of the contact channels available here to submit your request:

https://www.bitdefender.com/consumer/support/help/

Kindly be advised that some validity adjustments might be required when upgrading to a superior product. Otherwise, this change is free of charge and this way you won't have to place a new separate order for Mobile Security for Android.

Let us know how it goes.

Regards,

Alex

Gjoksi · May 2023

Hello.

In addition to what @Alexandru_BD said, here's a full list of Bitdefender home products and subscriptions:

-- Bitdefender ULTIMATE SECURITY --

Included: Unlimited VPN Traffic, Password Manager

Full Identity Theft Protection (available for USA only), Credit Monitoring (available for USA only), $1 Million Identity Theft Insurance (available for USA only)

Operating Systems: Windows, Android, macOS, iOS

Number Of Devices: 10

Subscription: 1 year

-- Bitdefender PREMIUM SECURITY --

Included: Unlimited VPN Traffic, Password Manager

Operating Systems: Windows, Android, macOS, iOS

Number Of Devices: 10

Subscription: 1 year

-- Bitdefender FAMILY PACK --

Operating Systems: Windows, Android, macOS, iOS

Number Of Devices: 15 / Household