Subscription renewel

lehavre_user

Hi there,

I have another month left on my Total Security package and am interested in a special offer to renew with a Premium Security pakage. How can I transfer the remaining month or so left on the old package when buying the new Premium one without losing the time left?

Thanks for your help/reply

Alexandru_BD

Hello @lehavre_user,

When using an activation code for Premium Security, you will only be given the option to activate the subscription in parallel in this scenario. Although Premium Security is based on Total Security, this is a bundle that contains other services such as Password Manager and Premium VPN, thus it won't be possible to extend the ongoing Total Security subscription using this code.

However, if you have any remaining validity on Total Security, after activating Premium Security you can ask the Support representatives to remove Total Security completely from your Central account and add the remaining month to Premium Security. This is what I would do.

You can get in touch with our engineers by choosing one of the contact channels available here:

https://www.bitdefender.com/consumer/support/help/

Let us know how it goes.

@Gjoksi those instructions would work if he had a TS code, but he won't be able to extend TS with PS.

Regards

Gjoksi

@Alexandru_BD

Damn, this is the second time i'm wrong. Shame on me. 😥

Didn't notice that the OP actually wants to upgrade from Total Security to Premium, which is possible only via contacting the Bitdefender Support Team. 🙂

@lehavre_user

Here's a full list of Bitdefender home products and subscriptions:

-- Bitdefender ULTIMATE SECURITY PLUS --

- Available For USA Only -

Included: Unlimited VPN Traffic, Password Manager, 3-Bureau Credit Report And Changes, Up To $2 Million Identity Theft Insurance, 401(K) Plan And Investment Monitoring

Operating Systems: Windows, Android, macOS, iOS

Number Of Devices: 10 / 1

Subscription: 1 year / 1 month

-- Bitdefender ULTIMATE SECURITY --

- Available For USA Only -

Included: Unlimited VPN Traffic, Password Manager, 1-Bureau Credit Report And Changes, Up To $1 Million Identity Theft Insurance

Operating Systems: Windows, Android, macOS, iOS

Number Of Devices: 10 / 1

Subscription: 1 year / 1 month

-- Bitdefender PREMIUM SECURITY --

Included: Unlimited VPN Traffic, Password Manager

Operating Systems: Windows, Android, macOS, iOS

Number Of Devices: 10

Subscription: 1 year / 1 month

-- Bitdefender FAMILY PACK --

Included: Limited VPN Traffic (200 MB Per Day)

Operating Systems: Windows, Android, macOS, iOS

Number Of Devices: 15 / Household

Subscriptions: 1 year, 2 years, 3 years

-- Bitdefender TOTAL SECURITY --

Included: Limited VPN Traffic (200 MB Per Day)

Operating Systems: Windows, Android, macOS, iOS

Number Of Devices: 5, 10

Subscriptions: 1 year, 2 years, 3 years

-- Bitdefender INTERNET SECURITY --

Included: Limited VPN Traffic (200 MB Per Day)

Operating System: Windows

Number Of Devices: 1, 3, 5, 10

Subscriptions: 1 year, 2 years, 3 years

-- Bitdefender ANTIVIRUS PLUS --

Included: Limited VPN Traffic (200 MB Per Day)

Operating System: Windows

Number Of Devices: 1, 3, 5, 10

Subscriptions: 1 year, 2 years, 3 years

-- Bitdefender ANTIVIRUS --

Included: Limited VPN Traffic (200 MB Per Day)

Operating System: macOS

Number Of Devices: 1, 3

Subscriptions: 1 year, 2 years, 3 years

-- Bitdefender SMALL OFFICE SECURITY --

Included: Limited VPN Traffic (500 MB Per Day)

Operating Systems: Windows, Android, macOS, iOS

Number Of Devices: 5, 10, 20

Subscriptions: 1 year, 2 years, 3 years

-- Bitdefender MOBILE SECURITY --

Included: Limited VPN Traffic (200 MB Per Day)

Operating System: Android, iOS

Number Of Devices: 50 / 1 Account

Subscription: 1 year

Regards.

Alexandru_BD

It's alright @Gjoksi, let's hope @lehavre_user can upgrade successfully and transfer any remaining validity to their new subscription 🙂

Cheers!

Alexandru_BD

@Gjoksi "Didn't notice that the OP actually wants to upgrade from Total Security to Premium, which is possible only via contacting the Bitdefender Support Team." - A subscription upgrade is of course possible without contacting the Support teams, as you can simply activate the new code in Central and whenever the previous license expires, the protected devices will be automatically assigned to the next active subscription that can protect them. It's a seamless process, really.

However, in the event there is still some remaining validity on the previous license and a new, different one is activated, the two subscriptions/licenses will run in parallel until one of them expires, so this is really the only scenario where it will be necessary for the Support representatives to make some adjustments, so that the licenses don't overlap. This way, you can avoid any loss of validity.

Let's say, for example, that a customer still has 4 months remaining on this TS license and receives a good discount to upgrade to Premium Security. If they decide to upgrade, they can't wait until the TS expires, because the validity countdown of the Premium Security activation code will start from the moment of purchase. So, if they activate the code 4 months later, when TS expires, they would have lost 4 months from the upgraded subscription lifetime. If they activate straight after the purchase, since TS and PS are different licenses, they won't extend each other and will run in parallel until one (TS) expires. But in this scenario, validity is also being lost, since if the devices are left protected by the TS, the PS will run empty and if the devices are transferred to PS, the TS will run empty until its expiration date (4 months in the given example).

So, the only way to avoid this overlap would be to add the remaining validity of the previous license (or at least some of it) to the new one, whenever possible.

Regards