Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: [email protected];
You may obtain a refund by contacting [email protected] within 30 days of your initial purchase or of the automatic renewal date.

Thank you for your understanding.

I am getting pop up notifications from telling me I have been infected by a virus. This is a common malware action, why does Bitdefender not detect and remove it.


  • Hi @Clipper4582 ,

    Assuming you're using Bitdefender Total Security, updating to the latest version is the first step. Which will forbid you to access that site. is part of an advertising service that website publishers can use to generate revenue on their sites. However, there are malicious programs that are redirecting users to these ads without the permission of the publisher in order to generate..well, money.

    When redirects a browser to an ad, the ads are typically for unwanted chrome extensions, surveys, adult sites, online web games, fake software updates, and unwanted programs. So might wanna full scan your computer, as a second step.

    Third, you might want to re-check all your browser extension and empty cache.

    Stay safe,


    Intel Core i7-7700 @ 3.60Ghz, 64GB DDR4 || Gigabyte nVIDIA GeForce® GTX 1070 G1 8GB || WD Blue NAND 500GB + 1TB