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I can't remove computer from bit central
Straight to the point. I gave one license to buddy of mine few years ago. I let him enjoy Bit defender for one year, and after one year I told him free ride is over. Few years later I notice in Bit defender a computer with familiar motherboard. I checked location of computer and it was from that buddy. So I sad to my self,…
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In Central I see unknown devices
Although my BD license covers 5 devices, i see 7 devices in BD Central. Two of these devices i do not recognise and these are also unsafe. I think Central is a mess since BD has changed the interface. (See also https://community.bitdefender.com/en/discussion/82555/how-to-renew-a-license-in-central#latest ) A ticket for…
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Installing on 4th PC Highjacks the 3rd PC Under My Devices
I am trying to install Bitdefender on 3 other machine than my own (I am the parent and main account holder). I am allowed to install on 5 machines. In Bitdefender Central I see my PC under My Devices. I sent an invite to my wife's email. It installed and her PC now shows under My Devices. I sent the invite to my daughter…
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Two factor authority for Central
Hi, I set up central with the two factor security and have been using code numbers from the set of 10 sent when activated. I am running low now and have been trying to find how to get codes. It says I woud get a code by email at every logon but I have never recieved any. I have the Google authentification app on my phone…
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Bitdefender Account Validation Result
When I joined this forum, I got an email from Bitdefender.It says(my translation to English) something like "Your Bitdefender account email and password are used in other webservices due to a data breach." It is written a service name,though I couldn't find it on Google.I changed my Bitdefender account's password after I…
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why wont support turn off auto-renewal
I have been trying for 3 days to disable auto-renewal on my account. I feel very frustrated and as if I am being held hostage. The website doesn't seem to work and support understands what I am asking, they just want to make me an offer and then stop the conversation when I ask them to disable the auto-renewal anyway. What…
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Can I unsubscribe and remount
Can I unsubscribe from an Android device and remount it on a Windows device?
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activation code
Hi I bought the av from the website, then created an account. How do I get my activation code? Thanks!
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Does subscription renewal auto update to the latest version?
I am due to renew my subscription but the last one I took out was Total Security 2016. Will this automatically update to the latest or do I need to do this manually? And is it worth updating? And is the cost the same? I have 3 different types of devices that need protecting at this stage - laptops, android, ipad.
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How do i relogin to VPN it wont accept my activation code
The VPN is driving me nuts honestly total waste of money keep getting error 1004 , 1010 etc for the last 2 months so Bitdefender tells me to uninstall and then reinstall it great did that and now it wont accept my activation key Click on the VPN account setting and try to click on switch account doesn't work This is…
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Problem Renewing/Upgrading
Hello, I have had a subscription to Bitdefender Internet Security 2020. I still had a couple of months on the subscription but decided to go ahead and renew. Also, at the same time I decided to upgrade to Bitdefender Total Security 2020. The computer that I actually renewed on seemed to work ok. Another computer which I am…
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Incorrect Renewal Notices for Bitdefender Total Security 2020
This isn't the first time that I have received incorrect/dodgy emails that purport to alert me to expiry of my Bitdefender subscription. I have used Bitdefender for several years. It's programs seem to be good but its management is poor. Although I renewed my subscription and paid for it on 03 March 2010 but today (08…
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Bitdefender Antivirus for Mac says Devices limit reached despite not reaching limit
Hello folks, Bitdefender Antivirus for Mac is reporting that 'Devices limit reached' on my 5th device (out of 5), that I've just installed the product on. Screen shot attached. In my device panel though, there is only 5 devices (which includes the just added 5th device), so I should be able to use the product on this 5th…
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Can't agree to Subscription Agreement
Hi there I am trying to install Bitdefender on my new Iphone. I successfully got the email for the download but when I get to the point of accepting the Subscription Agreement, it takes me to the agreement but there is no place at the top or bottom of the agreement to accept. When I say I am done with the agreement and hit…
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Renewal
Hi all, I renewed my subscription using my alternate email and not the one linked to Bitdefender, stupidly I never checked this. I have been charged for the renewal but don't know how I go about adding this to my account. Any help would be much appreciated
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My device is not visible on Bitdefender central after I installed it in a second computer
Apparently the antivirus is working, but I can no longer see my device when I login on my account. Why is that? Is it a big problem?
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Need to locate activation code
I have a laptop I purchased in 2018 that I want to give to my daughter for school work but need to update the Bitdefender program on it. It has an older version of Bitdefender on it, 2018 version. I purchased and installed the 2020 version on a different/newer laptop. The license is for five devices with 220 days remaining…
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Bitdefender for 2 laptops and 2 different mobiles myself and wife
I want Bitdefender for 2 laptops (Windows) and 2 mobile phones (Android for myself and wife). I am thinking of Total Internet Security, but which one can I use.
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When you renew your subscription, do you need to uninstall and then re-install Bitdefender?
I have been using Bitdefender 2019 Total Security for over half a year for my desktop PC. When I renew my subscription to let's say, Bitdefender Total Security 2020, would I have to uninstall Bitdefender and then download it again to ensure that I get the 2020 version of the application? Or can I simply use the existing…
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Upgrading subscription
Hello. I bought one year Antivirus Plus subscription just yesterday, but after using it a bit, I decided that I want firewall/mic and camera protection, so I want to upgrade to Internet Security version. Is there a way to do it? When I click "upgrade your subscription" link in security center application, just a usual shop…
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Price jump?
I responded to a marketing email of 28 November, offering T/Sec2020 for £14.99. The next 'Purchase' page had the price jumped up to £24.99 - a 66% increase. See 3 pics. In the words of the famous satirical magazine 'Private Eye'..... "Shurely shome mishtake?"
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One item to many in Central
I have three devices in the Central. It is a Iphone which I don't have any more and I sure that it don't contain any Bitdefender software in my name. How can i get rid of it in the Central?
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Bitdefender Central Web Page does not work for me
Hi all: Excuse my english level. When I try to Access to my bitdefender's account at bitdefender central web page and after I enter my user and then my password an Internal Server Error appears and I can't do nothing. Maintenance, May be ?
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Can I transfer to another device?
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Bought a year licence and never got the registration code
So I bought, last month on December 14th, a year licence for Bitdefender Mobile Antivirus. I never got the registration code. Could you please contact me in order to solve this. Thanks in advance. I've been using Bitdefender security solution for a while now.
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Missing renewal
My subscription expires in 2 days and i received a discounted offer in the mobile app, which i bought via google. I have the payment confirmation (from e-banking) but there is no renewed subscription. Please help.
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Activation code already in use?
If I have BD TS 2016 on my laptop, can I not install it also on my android cellphone or does it require a separate license? I thought I got protection for three devices with my license.
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My subscription got deleted
Hello, I first contacted Bitdefender support via chat to explain my issue and find a solution, but they could not solve it and said "I need to escalate this issue to my colleagues from the Sales Department. So, after we end this chat session, I will forward your case to them and they will contact you in the shortest time…
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Can Not Login To Bitdefender Central Account
Hi i'm using bitdefender mobile latest version from google play, but i can not login to central account using my bitdefender account. Always get Error: 1001. I can login to central account easily from my pc, but from mobile antivirus i can't login.
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Reset
Ive purchased bitdefender total security and wanted to see if the product given is working. I red in Bitdefender forum that we can check if ur Bitdefender serial key is active or not and I follow the steps that is login my Bitdefender account and check the validity of my serial key I added the serial key in my subscription…