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My bitdefender central account needs to be refreshed?
I am unable to see my recent purchase in my bitdefender central. Just upgraded from internet security. Central says 3 of 3 devices used?
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How do i merge my old total security subscription with a new family pack into a single subscription
I have my total security subscription valid till april 2022 and today i bought a new family pack subscription for another 2 years in order to renew my old one to an all new subscription with 4 years .But in my central account it shows 2 seperates subscriptions....one total security and one new family one.How do i merge…
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multiple bitdefender subscriptions
ok, so i have puchased 2 2 year bitdefender subscription cards from amazon, and i was wondering if i activated both, would it just give me another 5 devices for 2 years or extend my current subscription to 4 years
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my new license suddenly active
hello my new license suddenly get active other device can i change device for license because i want not this pc active
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Why Bill Recurring Fee Without ANY Notification?
I just got re-billed for a three year subscription. Out of the blue. No warning email to say my account was to come due soon so I could make changes or cancel my subscription. Nothing.
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Total Security 2020 Auto-renew disable issue
I'm trying to disable my auto renew since i already bought a new subscription on a different account, but the "my payments - view details" page is completely blank on every browser. I heard people on this forum can help, i only have a week left and i really cant afford to double pay. I posted a duplicate of this post under…
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My Subscriptions
I signed into my account and wish to renew my active subscription. However, when I go to the "My Subscriptions" tab on the sidebar I get a blank screen. Why is that? Thank you!
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About renewing my account for one computer
Hi, I'm new here and need some help. I signed up last year and my renewal is coming up. I have only one computer and so I don't need a subscription for three. It is only giving me the option of buying for three machines. How do I get a window that allows me to buy for only one machine (29.99)?
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Made a mistake responding to Bitdefender Central
I renewed my Bitdefender Family pack and when I went into Central I clicked on adding rather than extending my existing subscription. Now I have devices listed on the original subscription that expires next month. Is there a way to correct my mistake? I meant to extend coverage for the devices already subscribed.
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Prices
Hi, Can you please explain why I have an email conirming auto renewal of my account for 69.99GBP when if I look on the Bitdefender UK website in the existing customer section it is priced down from 69.99GBB to 29.99GBP Many thanks
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I keep getting emails to renew my licence when it was renewed 18 days ago!
I keep getting regular emails to renew my licence which was renewed 18 days ago. When I look at the licence in My Account in Bitdefender Internet Security it says I have 381 days left which is correct.If I go into Bitdefender Central/My Payments/My Subscriptions my old subscription is shown but not the one I paid for 18…
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Activation code
Where the hell is that stupid f****** activation code? I mean seriously what a joke
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Does the vendor from whom I purchased my activation key has access to my devices and can control it?
I am asking about this because I see the vendors name mentioned in my Bitdefender Central dash board overview. Thanks in advance for answering. 😀
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Two email addresses/Two accounts
Silly as this is, I have two accounts under two email addresses. I would like to combine them under one address, & hopefully apply the remaining subscriptions all to one account. Any suggestions?
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Device at risk
Hello! Have installed Bitdefender Total Security and bought license for 10 devices. I have sent the install link to my collegaues and I get them in the console, but out of 5 installed devices I get 2 OK and 3 "At risk". Why? What risk do they have? How do I solve that? This is people who more or less dont know anything…
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How do I deal with db8151dd if I never had an account?
Hi there, I've been asked by your service to change my login details and enable 2FA for the Covve app, but I have in fact never had an account with them, which has been confirmed in discussion with them, rather that one of their users uploaded my contact information as it's a contacts app. How should I deal with this? I'm…
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Current Licence and Renewal.
A few months back since the price was cheaper then normal so I renewed my subscription, I just checked my account it says I have 88 days left and a second Active product even though it was done through the "renew" link. Does this mean I have wasted months on a subscription I'm not even using? Thanks
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Can I use Internet Security with a Total Security License?
Curious if this is possible? Thanks in advance.
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Multiple Bitdefender Total Security subscriptions unwantedly merged into one
So I've had Total Security subscriptions running on a Mac and an old laptop without a hitch, but after I bought a new subscription for a new laptop, this happened. I followed the instructions sent along with the Amazon e-mail, but after I entered the activation key, and tried to protect the new device, it said that the…
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Did not received activation code?
I purchased the antivirus through official website. Paid, money deducted from my account, yet i did not received the activation code. Hence the bitdefender is showing as in trial version. How to sort this out?
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New activation code to my daughter
Hi Just registered for first time with BitDefender. My heavens - I would not describe the consumer journey and simple and easy to implement! I managed to send a "key?" to my daughter Hannah Scott and its is asking her for an activation code? I presume her device will show up on my dashboard once she managed to sign in? We…
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How to add 2 activation codes to single account?
I have 2 different activation codes under same account id with 3 subscriptions each. Although in central, I used one activation code where it rightly shows 3 devices, when I try to add second activation code, it doesn't increase the supported devices to 6(my main objective) but it tries to increase the subscription…
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How to renew a license in Central?
Since BD made changes to the Central website i have problems renewing licenses for customers that i am supporting with BD. In the past i was able to enter a new licensecode for the customer and the existing license was extended. When i enter a new license code now, the only option is to create a new license and not to…
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I can't remove computer from bit central
Straight to the point. I gave one license to buddy of mine few years ago. I let him enjoy Bit defender for one year, and after one year I told him free ride is over. Few years later I notice in Bit defender a computer with familiar motherboard. I checked location of computer and it was from that buddy. So I sad to my self,…
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In Central I see unknown devices
Although my BD license covers 5 devices, i see 7 devices in BD Central. Two of these devices i do not recognise and these are also unsafe. I think Central is a mess since BD has changed the interface. (See also https://community.bitdefender.com/en/discussion/82555/how-to-renew-a-license-in-central#latest ) A ticket for…
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Installing on 4th PC Highjacks the 3rd PC Under My Devices
I am trying to install Bitdefender on 3 other machine than my own (I am the parent and main account holder). I am allowed to install on 5 machines. In Bitdefender Central I see my PC under My Devices. I sent an invite to my wife's email. It installed and her PC now shows under My Devices. I sent the invite to my daughter…
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Two factor authority for Central
Hi, I set up central with the two factor security and have been using code numbers from the set of 10 sent when activated. I am running low now and have been trying to find how to get codes. It says I woud get a code by email at every logon but I have never recieved any. I have the Google authentification app on my phone…
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Bitdefender Account Validation Result
When I joined this forum, I got an email from Bitdefender.It says(my translation to English) something like "Your Bitdefender account email and password are used in other webservices due to a data breach." It is written a service name,though I couldn't find it on Google.I changed my Bitdefender account's password after I…
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why wont support turn off auto-renewal
I have been trying for 3 days to disable auto-renewal on my account. I feel very frustrated and as if I am being held hostage. The website doesn't seem to work and support understands what I am asking, they just want to make me an offer and then stop the conversation when I ask them to disable the auto-renewal anyway. What…
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Can I unsubscribe and remount
Can I unsubscribe from an Android device and remount it on a Windows device?