Bitdefender is telling me my subscription has expired after upgrading to Ventura 13.0

Gramzee

Has anyone else had this problem.

Bitdefender works on another Mac running Big Sur.

It worked on Monterey. I have 255 days left.

can someone please assist.

Thanks

Chris

Gjoksi

Hello.

ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices and/or your payments/purchases.

So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

NOTE: Bitdefender telephone support is not toll-free!

Also, @Alexandru_BD and @Mike_BD (they both work for Bitdefender) can take a look here and help you with the issue. You can PM them.

Regards.

Alexandru_BD

Hello @Gramzee and welcome to the Community!

Make sure the Bitdefender product is synchronized with the Central account where the subscription / license is active. The features of the Bitdefender product will change according to the subscription available there.

To check this, follow these steps, using the MAC device that shows the expiration message:

1. Click the B icon in the top menu bar and choose Open Main Window to bring up Bitdefender Antivirus for Mac;

2. In the left-side column of the main window, click on My Account;

3. Click on Switch Account;

4. Sign in with the e-mail address and the password of the Central account.

Let us know how it goes.

NOTE: i could locate a Central account registered with the e-mail address used to sign in the community.

Regards