Upgraded To Premium Security, But Still Says Total Security Installed On 2 Win Devices. Any Help?

Baldrick63

Hi all.

I just upgraded to Premium and installed it on two machines (Windows 10&11). They both say I have Total Security still installed.

I removed the devices from My Subscriptions for the Total and uninstalled it from the machines first.

How do I force it to install Premium?

Thanks.

Gjoksi

Hello.

First, let's clarify some things.

The Bitdefender Premium Security suite includes these programs/services:

• Bitdefender Total Security (Bitdefender Total Security for Windows, Bitdefender Antivirus for macOS and Bitdefender Mobile Security for Android and iOS)
• Bitdefender Premium VPN (For Windows, macOS, Android and iOS)
• Bitdefender Password Manager (For Windows, macOS, Android and iOS) and
• Bitdefender Premium Priority Support

There is no standalone program called Bitdefender Premium Security.

It is only a suite of different programs/services.

All you need to do si to reallocate ALL your devices to the new Bitdefender Premium Security subscription, by following these steps:

https://www.bitdefender.com/consumer/support/answer/34264/

At the end, don't forget to stop the auto-renewal for the old Bitdefender Total Security subscription, by following these steps:

https://www.bitdefender.com/consumer/support/answer/29081/

Just follow the steps as described in Method 1, because some users in the past reported that the steps from Method 2 didn't stop the auto-renewal. From my personal experience, Method 1 does the job.

Regards.

Baldrick63

Thanks Gjoksi, I started to suspect that may be the case.

I just expected to have it say that Premium was installed.