Bitdefender Central showing wrong devices

Trident3

Bitdefender Central is not showing my desktop PC which does have a current working subscription, i.e. it is not showing "29 days left" on the desktop PC.

Also I cannot activate a subscription on one of my laptops. The message I see on Bitdefender Central is:

This device isn't fully protected.

The Bitdefender security product isn't assigned to a subscription on this device.

Restart the device and make sure it's connected to activate protection.

No matter how many times I restart the laptop it won't activate the subscription.

It looks like Bitdefender Central's database is getting corrupt :(

Trident3

Additional: Uninstalling and reinstalling Bitdefender fixed the problem :)

Mike_BD

Hi @Trident3 , welcome to our Community and thanks for sharing your experience with the members. Glad to hear problem was solved, but we'll pass this on to our engineering team so they can double-check.

cheers,

Mike

dc74

I have the same issue today. Do I have to uninstall again and reinstall. My device page shows "this device" so why isn't it activated?

Gjoksi

@dc74

Hello.

First, log out from your Bitdefender Central account.

Next, on all Windows devices with Bitdefender installed, open the Bitdefender program and do this:

In the next dialog boxes enter your e-mail and password that you used for your Bitdefender account and subscription and click on "Sign in".

You are done.

(The next step is only for all Android devices with Bitdefender Mobile Security installed)

In Bitdefender Mobile Security, click on the "More" menu and on the top of the dialog box, click on your account name, then click on "Log out of your account".

In the next dialog boxes enter your e-mail and password that you used for your Bitdefender account and subscription and click on "Sign in".

You are done.

Wait a few seconds and sign in back to your Bitdefender Central account.

Now, in Bitdefender Central, you will have displayed the correct number of protected devices with the correct Bitdefender product installed on each device and you will not get any "At Risk" messages.

If that didn't help, try uninstall/reinstall the Bitdefender products on both Windows, by using the Uninstall Tool:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

and Android.

Finally, if that also didn't help, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

because ONLY THEY can have access to your Bitdefender Central account and your activation code.

NOTE: Bitdefender telephone support is not toll-free!

@Alexandru_BD and @Mike_BD Please, take a look here.

Regards.

Alexandru_BD

Hi,

As @Gjoksi recommended, the first step would be to ensure that the Bitdefender product is synchronized with the Central account, as it draws its validity and license configuration from there. Going forward, kindly let us know if the device appears successfully protected after following the above instructions.

Regards