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Paid For Renewal Over A Week Ago, But My Account Still Shows I Have An Upcoming Renewal. Any Help?

mort4461
mort4461
edited November 2022 in Central and Subscriptions

just paid $64.79 renewal over a week ago, but my account still shows I have an upcoming renewal. what should i do?

Answers

  • Gjoksi
    Gjoksi Defender of the month mod

    Hello.

    ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices and/or your payments/purchases.

    So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    https://www.bitdefender.com/consumer/support/help/

    NOTE: Bitdefender telephone support is not toll-free!

    Also, @Alexandru_BD and @Mike_BD (they both work for Bitdefender) can take a look here and help you with the issue. You can PM them.

    Regards.

  • Alexandru_BD
    Alexandru_BD admin

    Hello @mort4461 and welcome to the Community!

    After checking your account, I have noticed that you have the following active subscriptions:

    • 1x Bitdefender Premium VPN that renewed automatically on November 23, 2022 for 64.79 USD
    • 1x Bitdefender Total Security valid until December 25, 2022 with the next billing expected on December 24 for 94.99 USD. This is the upcoming renewal for the antivirus.

    Let us know if you have any questions.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

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