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Change from 10-device plan to 5-devices at renewal

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My current subscription ends in ~2 months. I have the 10-device plan and only have 3 devices on Bitdefender. I would like to select and pay for the 5-device plan for my renewal. Is this possible? I hope I do not have to completely cancel the current plan at renewal and sign up as a new customer for a 5-device plan.

Answers

  • Alexandru_BD
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    Hello @EMurphy and welcome to the Community!

    Should you wish to change your license upon renewal, the current subscription plan must be canceled, as the existing 10-device configuration will renew automatically at the due date. The first step would be to cancel the automatic renewal feature using one of the methods described in this article:

    Then, simply place a new order for the desired 5-device configuration, by accessing the Bitdefender website. You will not sign up as a new customer, because the Central account remains the same and your subscription records and order history are kept as well. However, when updating your subscription device variation, a new purchase is necessary, as the variation cannot be adjusted manually prior to the renewal term of an existing subscription.

    Your current license is valid until December 30th 2022.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user