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Auto Renewal
Really disgusted by the forced entry of auto renew credit card details when entering a new subscription code, the lack of a clear cancel auto renew option in Bitdefender Central and being palmed off to Verifone by technical support. What should have been a 30 second entry of a new code has become a whole morning of…
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auto renewal
My internet security renewal is set for december. I want to upgrade to total security, with 10 devices. I'm assuming I will have to cancel my current auto renewal and then select the new product i want? Does total security give me the option to install the full protection for iphones devices? or is there extra items that…
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Change from 10-device plan to 5-devices at renewal
My current subscription ends in ~2 months. I have the 10-device plan and only have 3 devices on Bitdefender. I would like to select and pay for the 5-device plan for my renewal. Is this possible? I hope I do not have to completely cancel the current plan at renewal and sign up as a new customer for a 5-device plan.
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Why can't I find an unsubscribe option in my account?
Shouldn't subscribers be able to unsubscribe at their account settings instead of waiting for an email, 5 days before auto renewal, that would normally end in the spam folder? Bitdefender uses a very deceptive tactic to obtain auto renewals.
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Auto Renewal
Is it ok to take £70 out of your bank account with zero notification beforehand? Is it ok to dodge around the refund request by saying you were set up for auto-renew. No I wasn't !!! I don't want an extra years cover free of charge if I stay. I don't want a 50% refund. I want the no-quibble money-back guarantee that's…
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Cancelling Auto Renewal - No Info
Hello, I have followed the instructions in the FAQ for cancelling auto renewal. However when I click on the payments options, as instructed, the screen is completely blank. Nothing ever appears, therefore I cannot change my options. Please, can someone help? Thanks!
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Haven't received my activation code yet.
It's been 3 days since I bought a Bitdefender Total Security license, and I still haven't received my activation code. I need in order to disable auto renewal. I don't have a my payments option either. Which I assume will appear once you get the activation code. Can the staff please email it to me? Or give me a refund?
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Can't locate 'My Payments' to disable 'Auto Renewal'
I have read a few articles on where to locate the 'My Payments' as I wish to disable 'Auto Renewal' but this function does not appear in my 'Bitdefender Central page (see image). Can someone point me in the right direction?
