Dishonest auto-renewal policy
I thought your product was supposed to keep customers safe from online threats. So do you think it is acceptable to take money from a Paypal account with no notification beforehand or afterwards? Even if the answer is yes to the previous question, is it alright to take an automatic payment 209 days before the subscription…
No way to cancel auto-renewal - is this even legal?
The Bitdefender payment option has been removed from subscriptions - meaning there is NO OPTION to cancel the auto renewal. As a company supplying a product which has such a good reputation why would Bitdefender use such an underhand practice to prevent people from taking control over their own payment option. This is…
Change from 10-device plan to 5-devices at renewal
My current subscription ends in ~2 months. I have the 10-device plan and only have 3 devices on Bitdefender. I would like to select and pay for the 5-device plan for my renewal. Is this possible? I hope I do not have to completely cancel the current plan at renewal and sign up as a new customer for a 5-device plan.
Why can't I find an unsubscribe option in my account?
Shouldn't subscribers be able to unsubscribe at their account settings instead of waiting for an email, 5 days before auto renewal, that would normally end in the spam folder? Bitdefender uses a very deceptive tactic to obtain auto renewals.
Is it ok to take £70 out of your bank account with zero notification beforehand? Is it ok to dodge around the refund request by saying you were set up for auto-renew. No I wasn't !!! I don't want an extra years cover free of charge if I stay. I don't want a 50% refund. I want the no-quibble money-back guarantee that's…
Cancelling Auto Renewal - No Info
Hello, I have followed the instructions in the FAQ for cancelling auto renewal. However when I click on the payments options, as instructed, the screen is completely blank. Nothing ever appears, therefore I cannot change my options. Please, can someone help? Thanks!
Haven't received my activation code yet.
It's been 3 days since I bought a Bitdefender Total Security license, and I still haven't received my activation code. I need in order to disable auto renewal. I don't have a my payments option either. Which I assume will appear once you get the activation code. Can the staff please email it to me? Or give me a refund?
Can't locate 'My Payments' to disable 'Auto Renewal'
I have read a few articles on where to locate the 'My Payments' as I wish to disable 'Auto Renewal' but this function does not appear in my 'Bitdefender Central page (see image). Can someone point me in the right direction?
Bitdefender / Avangate Auto-Renew Billing Scam
My subscription expired about a week ago and BitDefender / AvanGate without my consent charged me USD $139.95 through Paypal to renew the subscription. After contacting support they say "you gave your consent to auto-renew the subscription", even though there is no option on the website to disable it. They have disabled my…