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Individual vs Family Subscription
I am looking to renew my subscription Next to password manager and vpn there is a x1 in blue. Do I need to go up to family plan to have me and my wife's accounts supported? Thanks
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Have 'automatic renewal' switched off, but Bitdefender announced that it will renew my subscription
Although I've changed months ago that I don't want to automatically renew my BitDefender account, I've received today (March 7, 2024) an announcement per email that my subscription for Bitdefender automatically will be renewed as of March 14, 2024. First of all this is totally unacceptable and secondly this is agains…
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VPN
déja posé la question sans réponse ,pourquoi 44% d'augementation le prix du VPN
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Change from 10-device plan to 5-devices at renewal
My current subscription ends in ~2 months. I have the 10-device plan and only have 3 devices on Bitdefender. I would like to select and pay for the 5-device plan for my renewal. Is this possible? I hope I do not have to completely cancel the current plan at renewal and sign up as a new customer for a 5-device plan.
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What do you do if you renewed the wrong product?
I meant to renew my subscription for Total Security but instead ended up renewing my subscription for Bitdefender Premium VPN. Can anything be done about this?
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Why can't I find an unsubscribe option in my account?
Shouldn't subscribers be able to unsubscribe at their account settings instead of waiting for an email, 5 days before auto renewal, that would normally end in the spam folder? Bitdefender uses a very deceptive tactic to obtain auto renewals.
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Extending existing Family pack 15 Devices license
Hello, I have active Family pack 15 Devices license that gets expired in xx/2025. I recently bought similar product from NewEgg 15 Devices/2 year license. It was my understadning that similar product licnese gets extended (have done it in past) but in this case when I try to activate code, my license does not show new…
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Mac OS 10.15.5 Catalina subscription renewal reinstall
According to Bitdefender the bottom line of this screen should display "Bitdefender SRL - Allow" - but it does not, just a generic "Some system software..." When clicking Allow nowhere does it list Bitdefender and a click box to allow it access... Have uninstalled/reinstalled latest Bitdefender Total System pkg twice, yet…
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Does purchasing another year of coverage overwrite your currently active coverage?
Hi, I currently have a 1-year subscription active for Bitdefender Total Security 2019 (5 devices). This is valid for another 52 days. Bitdefender currently has a sale offer for the next 15 days to purchase the same coverage for Bitdefender Total Security 2020 on sale. If I purchase this, will it overwrite my existing…
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I want to become reseller for Bitdefender Products
Dear team, I am from India. I would like to become a reseller for bitdefender home products. I would like to get Global or US & EU keys. I could not find a distributor using bitdefender partner locator who sell home products. I can give assurance that I won't sell the products in another region. Please email me the…
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Wallet On Android
I'm on my third year of Total Security subscription with five devices. As I sit here I'm looking at the cost of an annual Last Pass subscription so I can have my passwords on my Android tablet and phone. I've waited for Bitdefender but they have no interest in the wallet for Android. It comes down to how much money should…
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Renewal query
Yesterday, According to my account, my antivirus plus was due to expire in 30 days so I renewed it last night, payment was taken but it's still saying it expires in 30 days ? Does it not show the new 3 year subscription until after current subscription expires ?
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Repeated Login Prompts
Since the last update the program keeps prompting for login at random intervals after the initial login. Can anyone explain what is going on? I'm using Win 10 Home with Bitdefender Total Security.
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Renewing to Family protection from total protection with 4 mths of total left
I have 4 months remaining before renewal of Total Security and would like to upgrade the family pack. Will lose my four total security or how does that work? Thanks in advance.
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Bitdefender total security 2020 auto-renew issue
I'm trying to disable my auto renew since i already bought a new subscription on a different account, but the "my payments - view details" page is completely blank on every browser. I heard people on this forum can help, i only have a week left and i really cant afford to double pay. I posted this as a discussion since i…
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I Renewed - Now What??
I just renewed my subscription and was sent the checkout information. It downloads okay, but that's as far as it goes. And in the Bitdefender Central there is no record that I paid. Any suggestions would be appreciated.
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Auto-Renewal
Firstly, I don't recall ever activating Auto-Renewal for my account, I have always manually done this and feel annoyed it has been implemented. I received the 20 Day Renewal Warning at 2:06am on Nov 5th, while 5 Day Renewal Warning was sent at 4:06am on the Nov 20th. All said and done this inidicates I had till Nov 25th to…
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Problem with license renewal
I entered an activation code to extend my current license. I was given 2 choices and chose a new license. The new license is only for 342 days even though I just entered it today. Help
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Discount codes
Hello Everyone Anyone have discount codes or any offers for Bitdefender total security ? please if available just provide thank you.
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How to renew a license in Central?
Since BD made changes to the Central website i have problems renewing licenses for customers that i am supporting with BD. In the past i was able to enter a new licensecode for the customer and the existing license was extended. When i enter a new license code now, the only option is to create a new license and not to…
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Incorrect Renewal Notices for Bitdefender Total Security 2020
This isn't the first time that I have received incorrect/dodgy emails that purport to alert me to expiry of my Bitdefender subscription. I have used Bitdefender for several years. It's programs seem to be good but its management is poor. Although I renewed my subscription and paid for it on 03 March 2010 but today (08…
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I bought a new subscription but it didn't renew
my Bit defender had a week left and i saw there was a deal on for a 1 year renewal for 19.99 it ended up charging me 25 pounds and today when i checked my subscription is over and it hasn't renewed
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Renewed subscription
I recently renewed my subscription and on my device it shows I have 371 days left. My subscription allows me to install Bitdefender on upto 3 devices and it is installed on one other. On the other device there is a notification that the subscription expires in a few days. Do I have to reinstall Bitdefender on the other…
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Black list
Can you put me on a black list so my e-mail adress will never be associated to any bitdefender account again? I mean, I don't want anything to do with you anympore, can you make it sure my adress won't be use again to subscribe to any bitdefender product? Especially automatic subscription renewal? Is it possible? Please do…
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How to prevent auto-renew
1. Feedback from some customers say that annual auto-renewal is enabled by default. How would I disable auto-renewal, and then re-enable if I want to? 2. Can I renew early in order to take advantage of discounted pricing?
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Bitdefender Still Charged Me Even After Auto-Renewal Been Disabled - Refund Request
Hi there, My Bitdefender subscription auto-renewed even after I already purchased a new subscription, and i make sure to disabled the auto renewal 2 weeks before my subscription expired. I submitted a Bitdefender ticket #2016091412400002 and haven't received any response from the CS team. I want to ask for a refund. Thanks
