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How to upgrade to 2018
Hello everybody, Bitdefender 2018 has been launched before updating to the new version please ensure you properly remove the old version of the product, by using the uninstall tool below. http://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2017_UninstallTool.exe Note : The tool will wipe your Wallet if you…
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Bitdefender 2018 User's Guide
Bitdefender Total Security 2018 user's guide https://download.bitdefender.com/resources/media/materials/2018/userguides/en_EN/bitdefender_ts_2018_userguide_en.pdf Bitdefender Internet Security 2018 user's guide…
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How to install Bitdefender 2018
The steps to install Bitdefender 2018 on your system are available in this knowledge-base article: https://www.bitdefender.com/consumer/support/answer/1413/ Note : there will be no offline kits
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ChromeBook
I purchased an internet security subscription but it will not work on my chrome HP, it keeps circling into a droid device with no download option for VPN or Security and keeps asking to activate a 14 day trial.
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2nd device problem
Hi I have the total security, one year 5 devices. Last week I install my one divice, today a creat a link from my account send to my son to download it from the link I sent him. After finished he installed it but when he opened it it ask to log in to the account or to creat account if he click ti creat a new account it…
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Activation Problem
UI purchased "Bitdefender Total Security on line about 2 hours ago, my wife called me to take my diner so I left my PC before I activated the program. When I got back to my PC yhe screen was no longer there I wen back to my emaiolsa and found the Activation Screen, but when I entered the Code, it didn`t accept it. I…
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Can't connect to license server
I installed BitDefender GravityZone virtual appliance on-premise solution. And while I access the web console it asks for license key but It says enable to connect to license server. I am sure that my server is connected to my network and I tried telnet connection on lv2.bitdefender.com 443 and it works. Hope you can help…
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Antivirus bitdefender total sécurité
Je n’ai plus d’internet suite de l’installation du logiciel qui est 200 mo . Est-ce que c’est normal, merci de faire suite de mon message.
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How do I get my android phone to change from trial to paid subscription?
Tried installing on my android phone with the web link address but it stays on trial subscription. Tried uninstalling but no joy Any help appreciated thanks in advance.
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won't download
when i go to download the app, it keeps showing the arrow but no file like in this pic:
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Bitdefender app won't start up
Hey guys i have reinstalled the program like 5 to 6 times same result. I have two years service and the wife laptop reinstalled no issues. So when i click the app on the desktop nothing happens. I have the app on admin. When i look at the task bar i see the Bitdefender logo grayed out and its telling me to please log in…
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Problem activating Bitdefender
My Bitdefender says "Your subscription has expired", even though I've used the activation code. I used the code in the program itself where it says "Add subscription". It confirmed my subscription, but it still says that my subscription has expired. So I tried activating it in Bitdefender central where it says "My…
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how to recover your registration status on installation of bitdefender on new pc
i have installed bitdefender on a new pc . i had installed and activated bitdefender total security registered version on my previous pc. now once i have changed my pc, how to register using same account on this new pc. so that i dont need to purchase activation again, please guide. regards
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Trying to install Internet Security but download doesn't open installer window, etc.
I have followed all the directions for installation but nothing happens after the download shows up. .exe fails to execute apparently. No installer window. No set-up wizard. HELP!
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Add phone
I added my phone as a protected device and installed the software. On my account it now shows my phone as a protected device, but on my phone it says it is on a free trial. How do I activate on my phone? Thanks.
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forgot my password can' t login to bitdefender
forgot my password
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vipre problem
i have windows 7 and wanted to update my security. system had Vipre on it before. bit defender wanted me to uninstall Vipre first i did so but bit defender says it still on there. any suggestions???
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I Renewed - Now What??
I just renewed my subscription and was sent the checkout information. It downloads okay, but that's as far as it goes. And in the Bitdefender Central there is no record that I paid. Any suggestions would be appreciated.
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Activation code.
Hello, i haven t received my activation code on my email, what can i do ?
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Reinstallation on another Device.
We have 25 users pack with us, which we register with our Details. One of the user want to Transfer Bitdefender Antivirus from old laptop to New Laptop. How can we transfer from one laptop to another, please help about this problem. & some proper method to do so.
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I have paid for Premium but i did not get Activation Code
Hello i have for the premium offer but i did not get the activation code. I talk to the customer support and they said there is nothing from their side so please can you tell me when i can get this code?
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i was sent here by Bitdefender support because Bitdefender Free Edition
I haven't even installed the free version of bit defender yet. download takes forever, currently averaging less than 50 KB/s on a 50 Mbps connection. no, the pc isn't the problem nor is the connection. Can happily peg wifi throughput downloading steam games. can this forum advise on this issue?
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Installation didnt go through, downloded file not running, acoount saying activation already used
Hi, I bought the bitdefender total security through amazon for 1 year, i got the activation code in email. I followed the instruction to create the account and gave the code and downloaded a installation file. I ran the file it downloaded 500 MB file and during installation it found an uncompatible software and asked to…
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Paid for Bitdefender and no Reg or licence number sent
I bought bitdefender with Paypal and said I would get email for install and reg number . But I received no email should I stop my Paypal payment ? Thanks to anyone who reads this
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After installing bitdefender, Windows Defender is still active
I am running Windows 10 home with the latest updates. I have bitdefender Total Security 2018 installed. When I look at my windows settings, windows defender is still active, and it doesn't show bitdefender as my antivirus and firewall. How do I fix this?
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bddeploy.exe blocked by administrator... in an administrator account
Hello there! I just recently purchased Antivirus Plus 2018 and can't get past installation. I'm in an administrator account and bddeploy.exe (which installs the program) was blocked by an admin. Any solution without modifying registry or getting to the Command Prompt?
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Source download install detected virus
Hello, I buy license and download source install. But browser and defender on windows blocked with warning download failed virus detected. The source trust, pls tell me why?…
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CPU 1500 mhz
I went to install Total Security to a new laptop and I get a "Unable to install, 1500 MHz cpu speed required. I only have 1101 MHz on the new one. So I guess my new laptop in slower then the old one that Total Security works great on. If I go ahead with the install anyway, how badly will it hinder the performance of the…
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Is the antivirus software validated by installing a valid Windows license?
Hello everybody, I have ASUS laptop X541UV - I and install Bitdefender 2018, But some programs on my laptop were erased and I got a virus that I could not open any of my programs so I have to change Windows so I want to know if reinstalling the Windows license is valid antivirus or not?
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Unable to connect to the server to signin via app
Hello, I have an issue where i can not sign in to my bit defender account via the windows app. I have research on the fourms and found that someone else had the same problem someone from technical support they offered a possible solution followed the instructions give in the comment and it did not work. They said to ping…
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Unable to Connect To Server
I just purchased Bitdefender Antivirus Plus 2018, downloaded and ran the installer. Its now asking me to sign in, but I receive the 'Unable to Connect To Server' error.
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Installation on Endpoint in my PC
Trying to install endpoint in my system and am getting the below; my windows version is as below; What is the problem please Thanks
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Bitdefender Internet Security 2018, 3 devices (one licence to my (girl)friend?)
Hi, If I buy Bitdefender Internet Security 2018, 3 devices / 1 year package, is it ok (by your Licence Terms) if I give one “licence” / software installation to my (girl)friend, since I have only 2 laptops myself. Ps. we don´t live in same household.
