Never able to do INITIAL update


Bought Bitdefender Antivirus Plus 2018 on 6 June, finished installation on 7 June. Program installed OK, but was not able to EVER update the database. EVERY attempt (once an hour times 35 days) and on two different computers failed. Get error code -2009 -- update encountered an error. Called support and got bad advise (just wait). E-mailed support and they had me run a couple of their diagnostic programs. They suggested I delete inactive McAfee disk encryption (never used and not in use). Still no success. Bitdefender has not replied to any other e-mails or attempts for help. EXTREMELY unhappy with Bitdefender and their lack of customer support. If anyone is reading this and thinking of buying Bitdefender -- DON'T BUY. If someone from Bitdefender reads this and actually wants to help and dig into the problem, then great as the program is basically useless without up-to-date virus database.

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.