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Never able to do INITIAL update
Bought Bitdefender Antivirus Plus 2018 on 6 June, finished installation on 7 June. Program installed OK, but was not able to EVER update the database. EVERY attempt (once an hour times 35 days) and on two different computers failed. Get error code -2009 -- update encountered an error. Called support and got bad advise…
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Eating up/Consuming my disk space
I have bitdefender 2018 free version installed on multiple machines, but one of my machines has been acting up as of late. For some reason or another the Bitdefender free directory in Program Files continues to grow to the point that it occupies all of my hard drive space. Literally I end up with 0% free after awhile. I…
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Stuck at Preparing Bitdefender
Bitdefender has downloaded but it's stuck at Preparing Bitdefender for some time now and I only have windows defender installed now since i uninstalled my last antivirus program any tips? And my subscription is Total Security 2018 according to Bitdefender Central
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"Downloading Antivirus for Mac": I can not find it.
Question about Bitdefender Total Sequrity 2018: Installing and downloading in Windows was no problem at all. But after succesfully installing Bitdefender on my iMac 10.11.6 (El Capitan) I can not find the "Downloading Antivirus for Mac". On my iMac I only have the option to run the installation again and again. It is a…
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I get a install error any ideas to fix? Error snapshot uploaded
I re-downloaded install file for AV 2018 and keep getting the install error, uploaded snapshot of error, any ideas how to fix?
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I can't install Bitdefender total security on my laptop.Everytime I try to do it,it shows Blue scree
I bought bitdefender total security and everytime i try to install it, it goes to blue screen and keeps on restarting until i restore the system to a point before i installed bitdefender. The BSOD shows error " KERNEL SECURITY CHECK FAILURE" and it says atc.sys file is missing
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Request an activation code for a device
So I bought a license for 5 devices, and I thought I would be getting activation keys for each device that I would be using, but apprently (I think), I would need to log in my account for each device. So my problem is, I'm not the only who's gonna use it, and I'm not really keen to have my account distributed around, so is…
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Had 10 person license with 280+ days left, add new license, now I only have 5 device license...
Please Delete, I am all set. Chat support straightened things out. Thanks.
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installation on Windows 10
Hello! I read in Instalation Guide that Windows 10 has "Separate notes to the release of the product" I am a new user of Bitdefender. Please say where can I find these notes? I didn`t dind it in Instalation Guide. Thank you very much! Valentina.
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im installing bitdefender free but is stays on 73% ...
hello im installing bitdefender free but is stays at73% i dont want to stop the installation window, but it is more than 30min that it is at 73% and nothing happens. what can i do? (i use windows 7 pro 64 bits) thanks
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Activation code
Hi I have just renewed my subscription for internet security 2018 and have received an invoice with an order number but no activation code?
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Installer Hangs at 93%....
Today, BD 2018 continuously attempted to start following continuously experiencing a "fatal error." (auto messages sent to BD). So, I uninstalled, and reinstalled BD Family. The reinstall process worked (download, install, scan, login to account) up to the point shown in the attached screen capture. There it appears to…
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Device limit exceeded
I purchased an account with 10 devices, but I can not activate the last device
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Unable to connect to server to activate product after installation
Hi, im unable to connect to the server to activate Bitdefender Total Security 2018 after installation on Windows 10 Professional 64bit. I've tried numerous uninstalls with the bitdefender uninstall tool and tried the following steps from this post... /index.php?/topic/68230-unable-to-connect-to-the-server/&do=embed"…
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Unable to activate "Premium VPN" on 3 of my 4 android devices
Hi all I just purchased a Premium VPN subscription, but the Premium version only works 100% on the device with which I purchased the subscription. The VPN also works on the other 3 devices, but only with restrictions. The "Premium VPN activation" button is always present on those 3 other devices, and there I can not choose…
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Won't Install - Says its already Installed
Running a Win 7 (64) system and had bitdefender running fine for several months on several computers. Recently, bitdefender would not go active upon start-up on several computers... On one computer, I uninstalled bitdefender and bitdefender agent from control panel and reinstalled, without a problem. On another computer, I…
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Can bitdefender be installed on a drive (partition) other than C drive
I have installed Bitdefender Total Security 2018 on C drive but the C drive is running out of space. Bitdefender Total Security 2018 occupies more than 1 GB in the C drive. I have two more drives (partitions) in which I have lots of space. But as far as I know, there is no option to select a drive while installing…
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Install Bitdefender Wallet Chrome extension
Hello, I use the Chrome browser and have never used "bitdefender wallet" and have completely uninstalled it under the browser extensions. But I want Bitdefender Wallet but can not find the extension anywhere. How can I reinstall the Bitdefender Wallet extension for Chrome?
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Avangate and Bitdefender
I was just notified of my yearly subscription payment to avangate/bitdefender. What a sleazy way to conduct business, by sliding an unnoticed subscription under a users door. $59.00 and no way to cancel or contest. I'm done with Bitdefender and will never use or recommend this disreputable product again.
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device not displayed in central bitdefender
i installed bd total security 2018 this is the third device on my 10-license subscription this device though does not display in https://central.bitdefender.com/devices i've rebooted a few times however, under central subscriptions https://central.bitdefender.com/subscriptions it says 3 devices any ideas? thanks
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Bitdefender won't install. Help me Please.
I downloaded Bitdefender AntiVirus Plus a couple months ago and I enjoy it, but I recently had to delete it off my computer due to other software issues. When I go to re install it in bitdefender central, the executable file that is downloaded won't do anything when I try to open it. It asks me permission to change stuff…
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duplicate in list of devices
Hi. I have bit defender installed on 2 pc and an android device. However, it was necessary for me to change the motherboard of one of the pcs and this finished with the pc having a new bitdefender loaded on my system even though it was still only one of the 3 originals installed. Bit defender is now showing that it is…
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Two PC Showing as the Same/SIngle PC
Hello. I have always used Norton or Sophos for my security needs. This time I thought I'd try BitDefender because they claim to be the most effective with the least impact on resources. I opened a ticket on Jan 15 and it's now Jan 27. In that time, the ticket's just been bounced between support people who keep asking for…
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problems when installing software
When i tried to install new software i got this bd message: The application journal setup.tmp attempted to change a file in a protected folder and was blocked. Protected folder: c:\users\public\desktop Keep blocking the application if you do not recognize it or did not want to edit one of your protected files right now.…
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Bitdefender won't install
I purchased my first subscription from Bitdefender yesterday and I have been trying to install it since. I have tried deleting all Bitdefender files from my computer manually and every single time I attempt to download Bitdefender, I download the installer, I open it up, and when I give it permissions, it simply flashes…
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Install AntiVirus only with Total Security License
I have a Total Security license but I would really prefer to only use AntiVirus rather than everything else that comes with it. While I could individually enable and disable components, a more optimal setup would be to only have AntiVirus installed on my system. Is it possible to use the AntiVirus installer or only install…
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Failed to install bitdefender Internet Security 2018
I want to install bitdefender internet Security 2018, for this i open https://www.bitdefender.com/solutions/internet-security.html link and download bitdefender_isecurity. After complete the installation process it show bitdefender total Security 2018. Also i removed bitdefender Internet Security 2017 before installation,…
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Can it work in UK if bought in India
Hi Everyone, I bought Bitdefender Total Secuirty 2018 from Amazon in India from my friend staying in UK . So can he/she use there? If yes, please suggest if we need to activate in India and then he/she can use there in UK or he/she can activate there only.
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Installed BitDef total sec 2018 after Avast and PROBLEMS - windows 10 pro
I had Avast free antivirus on windows 10 pro. All updates. Kinda fresh clean install ,. Then I have uninsalled Avast. Restarted. Installed BITDef Total sec 2018 trial. With i7 2 core 8 GB and SSD - it took it almst 2 min to start Bitdef. I know it runs in background. But before all icons show up - nothing works properly.…
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Do subscriptions begin instantly or when activated?
Hiya, I still have 20+ days on my trial on total security 2018 but have purchased a key to take advantage of the sale in the UK. Does the years subscription start straight away, or when I activate my license? Thanks