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False notification that Windos Updates disabled
I have just installed Defender antivirus 2018. I am getting a notification that Windows Update is disabled. When I go into Windows Services and right-click on Windows Updates I am notified that Windows Updates is running. Despite several restarts and updates, the problem is not going away. Any advice appreciated.
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Unable to connect to the server. Error!
Hello all, im new to the bitdefender AV. Trying to install the product and then signing in but keep getting the same error. Changed setting to allow through the firewall but still the same. Why is a simple sign in so broken and not allow you to even use the AV. Can someone please fix this annoying bug/issue. -Dave!
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Application Compatibility Check
I am attempting to install Bitdefender on a Microsoft Surface Pro M. It is showing an error. "Application Compatibility Check - One of more programs on your PC are not compatible with Bitdefender" Below it has listed "Trend Micro OfficeScan Client" I don't recall ever having Trend on this computer. But there was an empty…
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refunds
I would strongly suggest before anybody install Bitdefender that they consider how good the 30 day money back guarantee is !!!! I requested a refund over a week ago, after a few days I received an email stating they were CONSIDERING my request for a refund, not quite the satisfaction guarantee I had expected!!! then I few…
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Windows XP Broken at Installation
Hello! I recently switched from a (discontinued) competitor product to BitDefender. I have old machines - some run Windows 7, some run XP. My Windows 7 experience with BitDefender has been strongly positive - very few issues, and the chat support has helped me through them. Windows XP, however... I installed BitDefender on…
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New activation key and trial version
Hi! I'm currently running a trial version of Bitdefender Total Security 2018. I'm very pleased with BTS 2018, and my trial key is still valid for the next 27 days. I've just purchased a 1-year activation key for BTS 2018. Question: If I add my new 1-year activation key today, will I lose the 27 days of the trial version or…
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Activation of a promotional license
Currently I have installed Bitdefender Internet Security 2018 in my PC with a residual license of 35 days. I received an email with a discounted offer for Bitdefender Total Security 2018 that can be purchased until 31/12/2017. If I upgrade from BIS2018 to BTS2018 with the new license, will I lose the remaining 35 days? Or…
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Will old subscription expire time be extended with new subscription purchased?
Hi, I have bought the 1 year subscription of BTS 2018 and I have a paid version of BTS using right now and it will be expired in 30 days. Will the expired day be extended if I activate the new subscription right now or it will be replaced by the new subscription instead? Thanks
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I can't install the new version ?
I have uninstalled the old version, but why can not I install the new version?
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Bought Total Defender 2018, activated but cant login
Hello I recently upgraded to Bitdefender total security 2018. As soon as i bought the license, i activated it, and it worked just fine (upgraded the old license without any installation). But, my old license (2017 Defender plus), was to be renewed and i canceled the automatic renovation, since i had just bought a new one…
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Offline Usage
Hello, Due to the constraints of my environment I need to use the antivirus completely offline. There is no problem in connecting one time in order to activate the license, but after that I needed to work offline. Is there any problem using the AV under this circumstances? the activation license is checked periodically…
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Rescue mode not working
I'm just installing bitdefender on my system, while installing it was scanning and during the scan I was asked to go into rescue mode, I'm in the rescue mode but it's just a blank screen I've been seeing
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Installing Bitdefender on a 2nd Device
I requested to install Bitdefender on a 2nd computer thru Bitdefender Central which sent me an email entitled 'your app is ready to install. The email must be opened on the new device. The new device only has the Windows firewall running. Can I select the option to download the installer and then transfer the installer to…
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What happens when my subscription expires?
About BDTS 2018. What changes after the subscription expires and is not renewed? Does the software continue to work? Are updates (engine? definition?) disabled? Thanks. Aloke
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Activation and Validity of License
Just wondering if I buy a license today, how long do I have to activate it?
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Computer deceased. Need rescue installation.
Hi folks need a bit of help. Yes my machine finaly died and i need to rescue the installation on that machine. Obviously i cannot uninstall. If i delete the installation on central i am not sure if that works like that. Any help would be appreciated.
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Bitdefender renewed my subscription with high price without my consent
I did not renew or auto renew the product but they charged me with 99.99USD for the subscription. It makes me feel that it is a fault. I am very very disappointed because i have contacted bitdefender many times in the past 3 days but no one replied me.
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BitDefender 2017 Auto-Upgraded to 2018 - Action Center reports problems
My Win 7 system was auto-magically upgraded to 2018 without my permission. That in itself is a bad thing, but the Action Center Application now reports 3 problems (1) AnitVirus is off, (2) BitDefender is Off, and (3) Firewalls are off. All the problems appear to point to BitDefender 2017 executables. There is no apparent…
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Can my brother use the same activation code as me with his own Bitdefender account? (licence 5 pcs)
Hi, Before buying Bitdefender, I want to know if my brother, and I can share the same activation code but use our own separated bitdefender accounts? Thanks in advance.
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Cannot access my active Bitdefender account
Just recently, after some kind of update, I've noticed that I don't have my Bitdefender Total Security 2018 in my right-click mouse or in my right-click when I'm move mouse over "Recycle Bin". No problem, instead of wasting my time and searching the Internet, I've decided to re-install my BD. I've 391 days left of my BD…
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Entered new activation code but still says it's about to expire
I bought a new licence for Total Security 2018 on Amazon. The seller sent me a message with the activation code. In TS 2018, on my computer, I clicked on "Enter Activation Code" and that opened a web browser where I entered the activation code. Now on BitDefender Central, on my account, it says my 3 devices are now 365…
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Please Activation Required
Hello, I have bought bitdefender total security 2018 and I have installed it. After installation, when i try to activate using the activation code that i have recieved it, it gives me an error message that "This code is restricted in your region and can't be used to activate your subscription on your account. please…
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Bitdefender Agent keeps stealing Windows' focus
Anyone else experiencing this? Do I need to submit a support ticket? I'll be playing a fullscreen game when suddenly I get dumped to the Windows desktop, for no obvious reason. Or, I'll be scrolling down a web page when suddenly my mouse wheel stops scrolling the page, and I have to click on the page to make it the active…
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Problems installing on Windows 7
I'm trying to do a fresh install of Internet Security on a Windows 7 64 bit. It won't let me complete it claiming my system is 32 bit, which it is not. So I'm kinda at a loss on where to go from here. Any ideas would be helpful. Thanks.
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Cannot Reinstall Bitdefender
Ok so this started when I had just installed the new windows update. As soon as I opened the bitdefender GUI I had around 20 notifications about "files blocked on boot" it had blocked a ton of temp files, and I thought this was a normal part of windows update and that bitdefender just blocked some files leftover from the…
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Windows Defender and Bitdefender
I have reinstalled Windows 10 because of a bad disk. Bitdefender Internet Security 2018 is installed too, but Windows Defender is still running. Isn't Bitdefender turning Windows Defender off? I think it did when I made my first Windows 10 installation. I can't find a function where Windows Defender can be turned…
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Since update to Bitdefender 2018 Firewall blocks NFS Server
Hello Since the update to version 2018 the Firewall blocks me my NFS Server and portmapper. Support since 2 weeks (!!) isn't able to resolve this problem. Version 2017 worked perfect. If I switch of the Firewall off, the Windows Firewall takes over and it works perfectly (the relevant ports and programs are registered same…
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Please, i need Bitdefender Antivirus Plus 2018 Offline Installer! Where can i found it?
Respect you all! Please, can you send me the official link of Bitdefender Antivirus Plus 2018 Offline Installer??? Thanks!
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BitDefender 2018 Installation Directory?
I have 2018 Total Security installed however the path appears to be C:\Program Files\Bitdefender\Bitdefender 2017. What gives? I am trying to put a command line scanner in a download application. Where is the path to BitDefender's command line scanner please. P.S. No I did not install 2017 as 2018 was forcefully updated…
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High CPU Usage
Since my system auto upgraded to Internet Security 2018 I noticed an immediate spike in CPU usage. Interrogation of the Task Manager showed this to be due to NT Kernel & System. This doesnt tell you much, however further interrogation using Systernals Process Explorer shows the high CPU in the system Kernel is due to a…