Application Compatibility Check

Zaddo

I am attempting to install Bitdefender on a Microsoft Surface Pro M.

It is showing an error. "Application Compatibility Check - One of more programs on your PC are not compatible with Bitdefender"

Below it has listed "Trend Micro OfficeScan Client"

I don't recall ever having Trend on this computer. But there was an empty trend folder on the computer.

• 
  I downloaded the Trend clean up utility and ran this
  
• 
  I downloaded the Bitdefender clean up utility and ran this
  
• 
  I searched registry for any references to Trend or officescan. => Found none.
  
• 
  Rebooted a couple times.
  
• 
  Downloaded Bitdefender again and got same error.
  

How can I get past this error?

 

Sorin G.

Hello,

 

You most likely have a orphaned entry in WSC. Please follow these steps and let me know if everything is okay afterwards.

- Open a Command Prompt (CMD) with Administrator privileges

- Type in the command wbemtest

- In that window click on Connect

- In the new interface under Namespace add root\securitycenter2 and then click on Connect

- In IWbem Services click on Enum Instances there enter antivirusproduct

- Remove all entries except for {D68DDC3A...} (this one is for Windows Defender)

- Reboot the machine afterwards and retry the install