Application Compatibility Check
I am attempting to install Bitdefender on a Microsoft Surface Pro M.
It is showing an error. "Application Compatibility Check - One of more programs on your PC are not compatible with Bitdefender"
Below it has listed "Trend Micro OfficeScan Client"
I don't recall ever having Trend on this computer. But there was an empty trend folder on the computer.
I downloaded the Trend clean up utility and ran this
I downloaded the Bitdefender clean up utility and ran this
I searched registry for any references to Trend or officescan. => Found none.
Rebooted a couple times.
Downloaded Bitdefender again and got same error.
How can I get past this error?
Comments
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Hello,
You most likely have a orphaned entry in WSC. Please follow these steps and let me know if everything is okay afterwards.
- Open a Command Prompt (CMD) with Administrator privileges
- Type in the command wbemtest
- In that window click on Connect
- In the new interface under Namespace add root\securitycenter2 and then click on Connect
- In IWbem Services click on Enum Instances there enter antivirusproduct
- Remove all entries except for {D68DDC3A...} (this one is for Windows Defender)
- Reboot the machine afterwards and retry the install0
