Bitdefender renewed my subscription with high price without my consent

I did not renew or auto renew the product but they charged me with 99.99USD for the subscription.

It makes me feel that it is a fault.

I am very very disappointed because i have contacted bitdefender many times in the past 3 days but no one replied me.

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Comments

SebastianDI

Yes i know. When you buy BD for a year, you get a mail. In this mail, you have to click on a link. In this link, you have to disable "auto extension of the contract".

This is, i agree, a fail from Bitdefender. And you would succeed on every justice court, if you take your lawyer and going to the justice court.

This, i totally agree - it is a fail, how BD extracts contracts. Your post was relevant, it was good to mention it.

Rulatifa

Came across this posting after not visiting this forum for a long time. If I remember correctly, the issue of "auto-renewal' has been mentioned on and off in the past. The latest posting can be seen here : /index.php?/topic/77775-renewal/" rel="">https://forum.bitdefender.com/index.php?/topic/77775-renewal/

At this time of the year when Black Friday/Cyber Monday 2017 sales are on-going, new customers to Bitdefender might need to be made more aware of this "auto-renewal" option at full price after expiry of their current promotional subscription.

These are some useful links relating to this matter:

https://www.bitdefender.com/support/bitdefenders-auto-renewal-service-1723.html

https://www.bleepingcomputer.com/forums/t/634596/what-is-avangate/

Perhaps someone from Bitdefender will come along to assist.

BTW I am not affiliated with Bitdefender but uses their products. Best of luck.

Sorin G.

Hello,

The option is also available in the purchase window when you enter your personal details.

You can opt out at any time.

You can also contact our support team at bitsy@bitdefender.com they will be more than happy to assist.

/index.php?/profile/212336-kit/&do=hovercard" data-mentionid="212336" href="<___base_url___>/index.php?/profile/212336-kit/" id="ips_uid_3610_8" style="" rel="">@Kit I see that your case has been handled.