Bitdefender renewed my subscription with high price without my consent

Kit · November 2017

I did not renew or auto renew the product but they charged me with 99.99USD for the subscription.

It makes me feel that it is a fault.

I am very very disappointed because i have contacted bitdefender many times in the past 3 days but no one replied me.

SebastianDI · November 2017

Yes i know. When you buy BD for a year, you get a mail. In this mail, you have to click on a link. In this link, you have to disable "auto extension of the contract".

This is, i agree, a fail from Bitdefender. And you would succeed on every justice court, if you take your lawyer and going to the justice court.

This, i totally agree - it is a fail, how BD extracts contracts. Your post was relevant, it was good to mention it.

Rulatifa · November 2017

Hi

Came across this posting after not visiting this forum for a long time. If I remember correctly, the issue of "auto-renewal' has been mentioned on and off in the past. The latest posting can be seen here : /index.php?/topic/77775-renewal/" rel="">https://forum.bitdefender.com/index.php?/topic/77775-renewal/

At this time of the year when Black Friday/Cyber Monday 2017 sales are on-going, new customers to Bitdefender might need to be made more aware of this "auto-renewal" option at full price after expiry of their current promotional subscription.

These are some useful links relating to this matter:

https://www.bitdefender.com/support/bitdefenders-auto-renewal-service-1723.html

https://www.bleepingcomputer.com/forums/t/634596/what-is-avangate/

Perhaps someone from Bitdefender will come along to assist.

BTW I am not affiliated with Bitdefender but uses their products. Best of luck.