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Sign in window doesnt open after
Hello. I have problem with lastest version of BitDefender. I had 2016 version but today upgraded to lastest. Everything was fine, first uninstall of the previous version, then install lastest. But I cant sign in. When I click on "Sign in to BitDefender" button nothing happens. What should I do? Thanks for your answer.
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Moving Bitdefender to Another PC
Hi, If Bitdefender is already installed on one of my PC's and I retire that PC and want to reinstall on a new PC how do I manage the devices in the portal? eg, if 3 out of 3 devices are already set up and 1 is retired, how do I remove that one to allow the new device to be activated?
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Bitdefender not responding
Hello, I've just got Bitdefender 2018 total security and I attempted to install it. I successfully downloaded 380ish MB's or what the file size is, however, when that was over the application went completely idle. 0% CPU usage, froze at 18500-19100 KB (changed slightly each time I re-tried). The application freezes at the…
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Install file won't run.
The automatic update from 2017 to 2018 caused Sandboxie to not start. I tried disabling every BD TS module I could identify in the revamped interface, but no joy, so I uninstalled it until I could find a Sandboxie configuration code to disable BD in in the Sandboxie config file so it would run/start. (found one to try.) So…
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Bitdefender is installed but won't shop up in my programms for some reason.
Hello everyone, I recently tried to install bitdefender internet security (lifetime). After downloading the 300+mb update the program said "Preparing your product" before disappearing and never reappearing again. The programm is clearly installed on my pc but won't show up in my programms. Solutions I have tried: -…
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Upgrade to BD TS 2018 Dutch language
I notice the information on your site that the upgrade from BD TS 2017 multi devices to BD TS 2018 md Dutch language is that there will come an update screen in the BD 2017. It should not be nescesary to uninstall BD TS 2017. It would be launched medium August 2018 Where or when can I download this upgrade to BD TS 2018
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Parental advisor installation
Hello, When Parental advisor installation is running, an error message is displayed explaining that the installation of a driver (for filtering) has been blocked by windows 10 (home edition) because it was not signed. I saw that the owner of this driver was bitdefender. Indeed Parental advisor does not work at all. I…
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BD2018 shows "Your device is at risk"
I bought BD Total Security 2018 for 5 devices from their website this week. Downloaded and installed on my Win 7 PC. All went smoothly unil it opened with w a big red notice "Your device is at risk" above the Update section. I then downloaded and installed on my Win 10 PC. It opened cleanly with no "At Risk" warning. I…
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Invalis email
Good morning, I entered an invalid email when I purchased your product. Is there a way to fix it?
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Unable to install Bitdefender total 2018/2017
At first I contacted support and advised them my Bitdefender 2017 no longer updates and it keeps getting a code of 1001. I was advised to uninstall and install the 2018 from Central. I tried to do so but it won't install no matter what I tried. I tried the removal tool, did the CC Cleaner and other things a tech told me to…
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onedrive
in protection features/safe files make sure you have protection at boot OFF. i learned the hard way! having this on disrupts onedrive when booting up your machine. what happens is when you boot up your machine it says it cannot connect to your onedrive, it keeps popping up multiple windows to sign in to it and multiple…
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I installed Bitdefender 2018 and it's supposed to be a 90 day trial but its not?
Hello I installed Bitdefender from a site called shareware on sale and it's supposed to be a 90-day trial but the product says only 30 days when I open it. Why is that?
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I need to add 3rd computer to my account
I have three computers. I have purchased Bitdefender Total security 2017 for 3 computers, but I could not add my 3rd laptop; therefore, I've purchase ONE MORE Bitdefender Total security 2017. This morning, I've decided again to add my 3rd laptop to my first account - to switch accounts, and again, I could not do it. I got…
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preparing your product...hangs forever
downloaded the 400mb with no issue. now 45 minutes later the preparing splash screen is up . i did use the official uninstall tool to uninstall another bad install i had to shut down. i uninstalled everything else off the machine i had used before. edit: ok got to the installation but when i try to log in it says cannot…
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Microsoft Security Client Uninstall Issue - Windows 10
Hi There I am currently running Windows 10 Pro v10.0.14393. I am attempting to install Bitdefender Total Security 2018. Upon Installation I receive the following message: "You need to uninstall other security solutions in order to install Bitdefender on your system. After uninstall, please restart your computer to proceed…
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Unable to connect to server
After updating windows 10 i downloaded and installed Bitdefender Total Security 2018. Upon attempting to activate i received a cannot connect to server message. Mike
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Uninstall tool for version 2018
Hello everyone, Is it possible to have the uninstall tool for Bitdefender 2018 please? Is it the same process than the version 2017? Thanks.
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Problems with update
I have uninstalled 2017 without any problems, but... After rebooting, I lost any network connection, including the Internet. Windows firewall started blocking all connections . It created a lot of problems. Bitdefender must(!) cleary explain about it! Also, now I can't log to my central account . I am very unhappy!
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2017 uninstall tool didn't work
Hi, I followed the steps to update to 2018 version from here. /index.php?/topic/76623-how-to-upgrade-to-2018/&do=embed"> I ran the 2017 uninstall tool but after a reboot bitdefender's files were still on system & system tray icon was greyed out. When trying to install the 2018 version (why is the options to specify custom…
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Upgrade from 2017 to 2018?
Hi, What would be the best way to upgrade my AV Plus 2017 to the 2018 one? Thanks
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Upgrading from Total Security 2016
I have a sub for 2016 and another for 2017 apparently . The one for 2016 has 100 days left on it ( only need 2 computers and one android device protected ). If I purchase a 2 year upgrade package to 2018 , will that time be added to my current sub ? Like 2 years plus the 100 days ? Or would it just reset the time…