Bitdefender not responding

cekoc

Hello, 

I've just got Bitdefender 2018 total security and I attempted to install it. I successfully downloaded 380ish MB's or what the file size is, however, when that was over the application went completely idle. 0% CPU usage, froze at 18500-19100 KB (changed slightly each time I re-tried). The application freezes at the point where the display of "Preparing your Bitdefender product" is visible. I've tried many things such as completely unistalling/deleting everything related with BD, rebooting my system dozens of times but with no result. Could I have a technical feedback on this one? 

Thank you in advance.

Sorin G.

Hello,

 

Please ensure that you remove all other security solutions from the machine.

Since this is a new install I would also advise checking the article below :

https://www.bitdefender.com/consumer/support/answer/1921/