BD2018 shows "Your device is at risk"

I bought BD Total Security 2018 for 5 devices from their website this week.

Downloaded and installed on my Win 7 PC. All went smoothly unil it opened with w a big red notice "Your device is at risk" above the Update section.

I then downloaded and installed on my Win 10 PC. It opened cleanly with no "At Risk" warning.

I have uninstalled and reinstalled on the Win 7 PC: same result.

I raised a Support Ticket and followed all the suggestions from Support but nothing fixed the problem.

I have heard nothing from them today.

Has anyone else had this problem? Have you found a fix?

Thanks

Chris

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Comments

mbdriver

In absence of any messages from BD Support,

I have uninstalled BD2018 and installed AVG Free for temporary cover

Chris

ATJ

I have same problem with win7 64 bit (win10 runs fine) Total 2018. Advanced threat detection does not start no matter what I have tried. I opened support case and they told that I have AVG installed. Actually it was all ready removed with uninstall tool before I installed BD. After AVG removal tool there seem to plenty of traces in registry so I cleaned all again manually and Malwarebytes cleaning tools but no solution yet.

I have even tried to change file C:\Program Files\Bitdefender\Bitdefender Security\settings\LGKC\atc.xml in safe mode but not luck yet. File seem to have some file paths and parameters. These parameters <enabled>0</enabled> <gemma>0</gemma> seem to go zero always when ATD is not running.

Waiting for support to give some more tips than installing it 10:th time again. Should be some reason in logs somewhere if ATD does not start.

-A

Tmod700

See the issue here, /index.php?/topic/76646-advanced-threat-defense/&do=findComment&comment=274455" rel="">https://forum.bitdefender.com/index.php?/topic/76646-advanced-threat-defense/&do=findComment&comment=274455