device not displayed in central bitdefender

step8601

i installed bd total security 2018

this is the third device on my 10-license subscription

this device though does not display in https://central.bitdefender.com/devices

i've rebooted a few times

however, under central subscriptions https://central.bitdefender.com/subscriptions

it says 3 devices

any ideas?

thanks

Sergiu C.

Hello, 

 

Please try logging in with your account in the installed product again:

 

- Open Bitdefender 2018;

- Click on the hamburger menu → select Account;

- Then click the Switch Account button (from the bottom of the window);

- Enter your Bitdefender Central credentials (email and password).

scanreg

i did a total system restore and ran a new bd install, worked great

i think the issue was that norton was not totally uninstalled

after i did a system restore, i ran the norton uninstaller, then rebooted twice, then ran the bitdefender installer, all okay