Bitdefender won't install. Help me Please.

BigBOIwassup

I downloaded Bitdefender AntiVirus Plus a couple months ago and I enjoy it, but I recently had to delete it off my computer due to other software issues. When I go to re install it in bitdefender central, the executable file that is downloaded won't do anything when I try to open it. It asks me permission to change stuff on my hard drive, and I say Yes. Then it the blue loading circle near my mouse pops in and out again for a while, then stops and doesn't do anything. I tried to delete all remaints of the bitdefender I previously had. I downloaded a Bitdefender uninstaller... didnt find anything to uninstall. Im stuck, help.

Thanksss

Sergiu C.

Hi, 

 

Please try running the uninstall tool from here in Safe Mode, then try once more to install Bitdefender(in normal mode): https://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2018_UninstallTool.exe 

If the installation is not successful please contact our support team at bitsy@bitdefender.com and attach a support tool log to your email: https://www.bitdefender.com/consumer/support/answer/1730/