Central and Subscriptions

Central and Subscriptions

Extending existing Family pack 15 Devices license

Hello,

I have active Family pack 15 Devices license that gets expired in xx/2025. I recently bought similar product from NewEgg 15 Devices/2 year license. It was my understadning that similar product licnese gets extended (have done it in past) but in this case when I try to activate code, my license does not show new renewal date xx/2027. I haven't completed the process yet.

Has something changed? How do I extend my license?

if i dont activate the code now and use it in xx/2025, will it work?

Thanks


Update: spoke to support, turns out atmost I can have 5 year license. Will ave to wait few months before i can add 2 more year.

Answers

  • Hello @rjoshi999 and welcome to the Community!

    That is correct, the Central subscription validity cannot exceed 5 years.

    Best regards.

    Premium Security & Bitdefender Endpoint Security Tools user

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