Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: [email protected];
You may obtain a refund by contacting [email protected] within 30 days of your initial purchase or of the automatic renewal date.

Thank you for your understanding.

Have I been defrauded by Bitdefender?

I was contacted by Bitdefender to renew my Digital Identity Protection. I followed the steps and was quoted CAD 39.98 . The price was in CAD since I was in Canada at the time. I followed the renewal instructions and paid. But, then I was sent a receipt for GBP 39.98 (!) by 2checkout.

A day later I received an email from 2checkout saying that my payment did not get through and I was told to renew again!

Maybe 2checkout has been hacked or maybe I cannot trust them, or trust Bitdefender.

I'd like to send an email directly to Management in Bitdefender but I just cannot find an email address.

Can you help?

ClaesM

Answers

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭

    Hello.

    ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices and/or your payments/purchases.

    So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    NOTE: Bitdefender telephone support is not toll-free!

    Also, @Alexandru_BD and @Mike_BD (they both work for Bitdefender) can take a look here and help you with the issue. You can PM them.

    Regards.

  • Hello @ClaesM,

    As the Bitdefender products and services are subscription-based and the automatic renewal feature of your DIP service was left enabled, there was a renewal billing attempt for your Digital Identity Protection subscription on November 12th, for the amount of 59.99 GBP, however, the recurrent payment did not go through and the reasons are unknown. On November 14th you have renewed your Digital Identity Protection service manually with a new purchase for 39.98 CAD that settled successfully.

    Judging by the initial automatic renewal transaction status, the amount was not debited, or should return to your account shortly. If the respective amount of 59.99 GBP is not visible in your account, kindly get in touch with our Commercial representatives for further investigation.

    For more information regarding the 2Checkout authorised vendor of Bitdefender products and services available on our official website, click on the link below:

    I hope the information is helpful. Should you have any questions or concerns, please do not hesitate to reply on this thread.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user