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Cannot Activate Bitdefender

rorysdad2000
rorysdad2000
edited November 2022 in Central and Subscriptions

My Bitdefender was automatically renewed on 26 Sept via Google Play.

Unfortunately I did not receive a new activation code, only noticing it was no longer active 2 days ago. I have tried to find a way to get this problem solved but to no success. I hope you can assist. Thanks

Answers

  • Gjoksi
    Gjoksi Defender of the month mod

    Hello.

    ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices and/or your payments/purchases.

    So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    https://www.bitdefender.com/consumer/support/help/

    NOTE: Bitdefender telephone support is not toll-free!

    Also, @Alexandru_BD and @Mike_BD (they both work for Bitdefender) can take a look here and help you with the issue. You can PM them.

    Regards.

  • Alexandru_BD
    Alexandru_BD admin

    Hello @rorysdad2000 and welcome to the Community!

    Sorry to hear that. Kindly follow @Gjoksi's advice and get in touch with the Support Teams, so they can further investigate with Google Play and find out exactly why the subscription was not properly extended. If the recurring payment settled successfully, there should be no reason for this to happen.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

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