How to get back into BitDefender after auto-renewal?

Tom1892

Hi,

My Bitdefender subscription renewed recently but since last renewal i've uninstalled BitDefender from my MacBook.

How do I get it back? I've gone onto AppStore and it's asking me to pay £25.99 despite renewing it in last few days, doesn't seem to be an option to reinstall when logging into my account when on BitDefender website.

Any ideas?

Gjoksi

Hello.

ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices and/or your payments/purchases.

So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

NOTE: Bitdefender telephone support is not toll-free!

Also, @Alexandru_BD and @Mike_BD (they both work for Bitdefender) can take a look here and help you with the issue. You can PM them.

Regards.

Alexandru_BD

Hello @Tom1892,

I can see that your subscription was successfully extended to November 2023. In the event you have uninstalled the product from your MAC, simply access your Central account from here, enter your credentials and follow the steps below to install protection on your device:

https://www.bitdefender.com/consumer/support/answer/3478/

Let us know how it goes and if you need any help.

Regards