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Subscription renewal

Paul Herea
Paul Herea
in Central and Subscriptions

Hello. So, i think i did something stupid. Tomorrow my subscription should automatically renew but i wanted to wait untill the 15th and i deleted the account. After an hour or so, my bank app told me that the money for the next year subscription was taken. So i re-installed the bitdefender app and logged in but i'm on trial period and can't activate the full subscription. What can i do?

Best Answer

  • Gjoksi
    Gjoksi Defender of the month mod
    Answer ✓

    Hello.

    ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices and/or your payments/purchases.

    So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    https://www.bitdefender.com/consumer/support/help/

    NOTE: Bitdefender telephone support is not toll-free!

    Also, @Alexandru_BD and @Mike_BD (they both work for Bitdefender) can take a look here and help you with the issue. You can PM them.

    Regards.

Answers

  • Alexandru_BD
    Alexandru_BD admin

    Hi,

    This was solved in private with the help of our Support Teams.

    Thank you very much

    Premium Security & Bitdefender Endpoint Security Tools user

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