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Why when I want to renew my licence I am sent to buy product instead of entering the activation code
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Family pack
I just purchased 2 family pack subscription 15 devices for 2 yrs but now I see it indicated for1 household. So if I add my father in laws laptop which is not in the same household, I guess it won't work.
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How to install VPN app on Android/iOS by link?
Central allows creation of shareable links to install subscribed apps on mobile devices. The "Protection" app for mobile installs, and is automatically assigned to the Central subscription. ✓ The "VPN" app for mobile installs, but is NOT automatically assigned to the Central subscription: the user is asked for the Central…
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I want this devise
Device is deleted, i want back my device
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How to download Invoice
I'm still not sure if this is intentional or due to incompetence, but I'm trying to download the invoice and after using the help section and following the steps provided (https://www.bitdefender.es/consumer/support/answer/82588/), there is no 'My Payments' tab visible. I have downloaded invoices before, but could someone…
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Adding 1 year gift license to a still 1 year subscription
How can I add the one year gift for Total Security to the year I already have (about 385 days remaining), thanks.
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One of my bitdefender Gravity Zone license is missing
I was add new Gravity Zone license in portal but my old license is missing, how can i contact the support or how to solve.
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Billing from two sources
I just realized that I am paying for Bitdefender VPN through my Apple Subscription as well as directly through the Bitdefender website. One expires in May and the other one just renewed at the beginning of December. How to I get a refund from one account or the other?
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email problem
i no longer have my registered email to bitdefender so i am unable to login to central i need to give my new email to bitdefender so i can login i was able to speak to someone last month via chat but nothing has happened hope someone can point me in right direction regards steve
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Why renew subscription when it has been cancelled
I was stopped 54.99 the other day and this in my opinion was against the law. have been in touch with PAY PAL and awaiting the outcome. I have had nothing but trouble with this scecurity I am 81 years of age and have fuel bill to pay and they stop me that ampount what is wromh with these people.
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Question About Vulnerability scanner
Hello there i just have a simple question about the vulnerability scanner whenever i scan it works perfectly fine and normal but when i click fix it freezes/crashes especially when clicking fix now on operating system things.
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Why does my activation code not work?
I've received my activation code but it doesn't work :( I've tried many times but still nothing.
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Account info
1) How come I am regularly told that I am using the wrong password? I reset the password to exactly the one I have used and know to correct and can then enter the site. 2) But there I get conflicting information on the same page - see screen grab:
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HOW DO I NAVIGATE THIS MAZE TO CANCEL?
I have been trying to process a subscription cancellation for OVER 1 hour. The process goes in loops without success. A search results brought me to this forum with instructions from 2022. However, the options stated in the instructions do not match the pages presented to me. When I click "My Subscriptions" ... Payment…
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How can I update my email address
I no longer have access to the email address with which my Bitdefender account is registered. Recently I had to format my PC and need to reinstall Bitdefender. However, it keeps sending verification email to my old email to which I do not have access anymore. How do I get back my subscription to my new email address?
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When do I receive my activation-key of code?
I purchased and paid for a license via my bank account on December 4, 2023, but still did not receive an activation code. When can I expect that?
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Premium security
Hello. I would like to go from total security to premium security but I cannot seem to locate this in Google Play store is it there Motorola hyper one android 11
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Installing antivirus plus on a second device
I'm trying to install antivirus plus via the install on another device link but instead of installing the new subscription it opens up my old total defender subscription which lapsed over a year ago. It seems like the installation picks up my old credentials and not the new ones from my sibling. The download link has my…
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1008853616
wanneer krijg ik antwoord op mijn vraag? de opmerking blijft nog steeds zichtbaar van je gebt nog 4dagen en uw abonnemt verloopt , heb al verschillende keren mijn nieuwe licentie ingegeven graag antwoord aub met dank
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Could someone plz tell me how & where to get a new activation code.
As mine does not work on my phone or my tablet I bought a yr for 5 items and I can't set up anything right. It says I can get a new one but I can't find where. Anyone plz can you help me plz ?
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Reuse my leftover subscriptions renew on expired device
Can I use my extra subscriptions to renew my device that just expires?
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How may I get 2FA for Bitdefender on my phone?
The instructions say to turn on 2FA & then scan the QR code, but there is no QR code.
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Issue with Android sub upgraded to include Windows device
Hi all, I tried to do a search for this issue, but it seems too specific for the issue that I'm having. Apologies if there is a thread about this. If there is, please direct me to it or I would appreciate your advice. I originally bought an Android subscription, which I've been pleased with, so I decided to add a Windows…
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How can I merge my subscription on my old computer?
I have a desktop computer whose Bitdefender subscription is scheduled to expire in 18 days. I recently bought a new laptop and received a three-year Bitdefender subscription with it. Both devices are on the same Bitdefender account. My laptop now shows that its Bitdefender subscription expires in 1109 days, but my old…
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Refund (Emergency)
Hello I was just charged about 50 minutes ago for an auto subscription that I was unaware of. I would like to continue business with bitdefender but would like to re subscribe next month and not at this moment. The funds taken were ones that I needed for rent this week and the charge is still pending in my bank and if…
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Error displaying in Bitdefender Central
I have had Bitdefender for a long time and this year I switched to the family one to protect more devices. I have installed the program and did all the updates and yet my Bitdefender Central says the following: This device isn't protected. Install Bitdefender security on this device to keep it safe. It's already included…
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NEW SUBSCRIPTION PURCHASE TO EXTEND MY CURRENT SUBSCRIPTION PROBLEM
I have a current subscription that had 344 days 5-devices. When Bitdefender emailed me with another deal I purchased it. Same plan 1-year 5-devices. I did NOT activate it until I sent a customer inquiry to BD and requested that they help me with this new subscription to extend my current one and NOT overwrite a valid…
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No warning of auto renewal
I have to say I feel a bit let down by Bitdefender this year. I received no 7 day warning or confirmation of auto renewal so now discover from my bank statement that have been charged full price of £74.99. I have used Bitdefender Total Security for several years now (quite happily) and always stop auto renewal to benefit…
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How to activate my Bitdefender Total security on my android.
Hi there, new to the team (Ex-Kaspersky customer), I tried to activate my subscription on my mobile, using the Total security plan, which should cover Android devices as well, however, it keeps showing as if my android is on trial instead of being a full plan. Could you help me out please?
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when you renew your subscription does it honour your existing contract period?
I am in the UK and my subscription was due to end late December. I renewed early and they re-started my subscription in late November when I renewed. So now I have been charged twice for the same month. Does anyone out there have the same problem, or better still a solution?