Hello, I've noticed in the Bitdefender Central that my windows pc say Windows 10

Cassidy · 2025-01-19T05:13:00+00:00

There was an error rendering this rich post.

I had to get rid of that HP ssd because it wasn't compatible for windows 11, so I bought an Acer SSD with windows 11, doesn't the Bitdefender automatically detect what windows version I am using? It is Windows 11 Home I am using, and if not, how do I change it?

Find more posts tagged with

Accepted answers

All comments

Gjoksi

Hello.
ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).
So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.
Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.
NOTE: Bitdefender telephone support is not toll-free!
Regards.

Alexandru_BD

Hi,

There are different explanations depending on the section you are referring to.
For device information, that's the actual build of Windows 11. Displaying 10.0.22631 (for example).
For session, the explanation is that on Windows 11 a new user agent system was implemented that we don't support yet, and as a fallback, the old one still reports Windows 10, if this make sense.

Regards