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Renewed my account but still NOT activated
I have renewed my subscription, entered my activation code and still asking me to renew, why? see below
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Number of emails address per Bitdefender account ?
Can I have more than just the one email account linked to my BitDefender account? Can I have both my recovery email address & the email that is currently linked to my BitDefender account connected to the one BitDefender account? So my question is. Can one BitDefender account have two separate emails attached to the profile…
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Bitdefender central showing devices as disconnected after receiving free month sub
Hi everyone, What happens when you remove a device for example a windows 10 pc from the central? Is this device then no longer protected? I ask because I had an issue with the central and a few of my devices showed as disconnected in bitdefender central for about a day because of an issue in central. It happened after…
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How do I really contact Bitdefender
I got hit by a Trojan that Bitdefender missed about 2 weeks back. I tried running your program but it could not find anything. I tried your method which was useless. I then turn Bitdefender off and tried downloading some other programs. Eventually TotalAV found a Trojan and I thought managed to delete the Trojan but the…
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devices not showing in central
Hi I installed bit defender today and initially put on two devices and as ok in the central app I have just installed it on third device and of the original ones has berated from the devices page of central However it is the device that I am actually logged into centralon ! and was showing on it earlier What has happened ?…
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Device not showing in Bitdefender Central
I have Total Security installed on one of my computers (checked everything on the appwiz.cpL and it shows installed. On my console it shows VPN installed but protection for Windows is not. I clicked the link to download it and the installer says "Bitdefender Security is already installed on your device". I previously tried…
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I need to disconnect BD. How can I do that with out deleteing it?
I need to disconnect BD in order to complete the installation of a restore point. I don't want to uninstall it.
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Assistance With Tracking Ticket
Good morning, I am looking to track my ticket that is in relation to refunding my subscription as I have duplicate codes for this product. My ticket number is: 1009290758 I deleted my profile last week but the charge still went through this morning. Is it possible to gain access for tracking this ticket and to have the…
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Do i need to uninstall my Bitdefender Total Security before upgrading to Bitdefender Premium
Any help would be appreciated
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how can i renew the sub when i see Error 1015
this is funny, i cant renew, cant contact support, cant update the software, cant delete it? What can i do?
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costumer service unavailable
Hello I wanted to use the bitdefender chat service today, but when I clicked on one of the four icons on this page , nothing happened. I tried in several browsers and on a different computer as well. Is the customer service down?
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Bitdefender password change question
Hi everyone, When changing my password I selected the third option "Delete all my admin and product sessions". This logged me out of central but my device was still showing in central. What does that option do exactly? Isn't it supposed to delete your devices that you have in central when you change the password with this…
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Activation code delivery options
I am considering buying Bitdefender Total Security. I was going to purchase through Amazon but notice that there are two options for delivery of the activation code: post or email. Receiving the activation code by post is about 20 UK pounds, receiving by email is about 70 UK pounds. Why is there such a big price difference?
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Having issues with Bitdefender Total Security
I am having issues with the Total Security Dashboard functionality. I have uninstalled and reinstalled and ensured ALL drivers are updated for Bitdefender. I am still having the same issue. I have no idea when this happened; noticed it recently. These are the screen grabs. I had never seen this before until, like, maybe…
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Total Security for 5 devices, Samsung Ultra keeps saying no subscription.
Like the title states I have Total Security for up to 5 devices but the app on my S24 Ultra keeps saying that I have no subscription. Chat support told me to log out and log back in but to no avail. Even the remote solving tool from Bitdefender Central does not give any solution. Please help!
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Bitdefender product
Hi in error i installed Bitdefender internet security 2024 i want to replace this with Bitdefender total Security i want this to take effect immediately and not become effective at the end of my current subscription advise on how to do this would be greatly appreciated thank you
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if central website has issue, where can you report it?
teh captcha on page: is broken. how does one report that?
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Renewed licence but still showing old expiry date?
Just updated total security licence 1yr 5 devices . The pc I used to enter the new key has reset the expiry date on the programme dashboard and it has added the 12 months in central , but the laptop which is still included in the list of "my devices" still says it expires in 23 days . is there a delay in updating the timer…
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Is Bitdefender still protecting you when it says "Bitdefender services are loading now, please wait?
Lately on my 2 computers Bitdefender loads an comes up, "Bitdefender services are loading now, please wait." It doesn't come up too, "You Safe" like it usually says on the icon. I did some research and reinstalled the program and did the proper updates. It goes back to "Your Safe" but whenever I reboot my computer or start…
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Installing Bitdefender on another device without being charged
I have tried many times to install Bitdefender on another device (mobile phone) using my existing subscription that is on my laptop. I follow the link as instructed but I am always asked for paymnet of £24.99. I understood 2 more devices would be included in my original payment. This is putting me off renewing my…
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Subscription Renewal Email is SPOOFed by SecureShieldAV
May 3, 2024 I received an email containing Bitdefender and Total Security descriptions that fit my current subscription, but came from an identity "SecureShieldAV" This email had an advancing timer indicating I had limited time to respond to an over to renew or extend my subscription for 3 years and 3 devices for $59.99.…
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Bitdefender is installed and active on my Mac mini but is missing from Central
I'm running Bitdefender on my primary Mac mini, and the app links to my account in Central, but it isn't showing up as one of my devices in Central. If I choose to install, my only option is to add another iOS device. How can I get my Mac mini install to show up in my Central desktop?
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Prenumeration
Vad är bästa prenumerationen för en laptop (Windows) och en mobil android
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No longer receiving Notifications
I wonder if anyone can assist. I have Bitdefender Premium Security installed on all our PCs. I have noticed since the 24th March 2024 that I no longer receive notifications on the Bitdefender Central dashboard. It states you have no new notifications when I click on the small alarm bell icon. However, I know for fact that…
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2year, 5 device plan
Is this plan still available & how much will it cost for 2024?
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MAC address in Bitdefender Central device list does not match that shown on MacBook
In trying to clean up the devices in Bitdefender Central I cannot match the MAC address shown as associated with my MacBook Air with that listed for the MacBook Air in About this Mac. How to fix or how to know definitively which devices are active if the MAC addresses don't match.
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Can I install Bitdefender Mobile Security on ios device with my android subscription?
I have a subscription for android bitdefender mobile security which covers more than one device, so my question is can one of the other devices be an ios device??
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Why didn't a complementary offer work?
Hi, I got an email from bitdefender@hello.bitdefender.com. It contained the following. Great news! You are now eligible for a FREE upgrade. Start today and get unlimited VPN and a powerful Password Manager at no additional cost by upgrading to Premium Security for the remaining period of your subscription. Upgrade Me Today…
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Bitdefender central not getting all detected threats notifications
The bitdefender total security on my laptop is not sending all the things it blocks to the bitdefender central. It's sending all the certificate detections on websites but not any malware detection on websites. It does still detect and blocks the malware sites and shows it in the notifications in the bitdefender app on my…
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How to Determine Which Devices no Longer Exist
My subscription is fully used (15 devices) I know some of these are old PC's that no longer exist. I want to remove those devices. Trouble is, I don't which ones. Some are owned by family members, etc. Is there anyway to tell if a device has not contacted or been updated by Bitdefender in some time?