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Delete list of blocked threats?
In Bitdefender Central there is a list of blocked threats. Is there a way to deleted all or individual threats from the list?
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How can I merge subscriptions into one?
I recently won a free year of Bitdefender Total Security and received the code for it, Bitdefender Support via FB Messenger sent me links on what I can do, and they told me I can use the code to extend my Bitdefender Box subscription since it uses Total Security but when I went to activate it. It didn't give me the option…
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log in problem
have recently changed from firefox to chrome,when i log in it sends me a code to access my account.When i enter the code it says Two-factor authentication code is wrong or your session is too old.need help to log in.thanks
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two android phones not covered after installing Bitdefender +
I installed Bitdefender + on windows and two android mobiles. When I tried to initiate a scan on my wife's Samsungs Ao3S it seems that the phone is no longer protected. I tried to reactivate the anti-virus and received a message saying it expired on 04/03/2024. I then tried to reactivate on my Moto play (2021) and the…
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Activation of other devices
I have installed Bitdefender on another mobile device, sending the install link from my central account. When the other device installs Bitdefender it still says only trial version. And I have 10 devices that can be used. The other user created their own account when signing in. How or where can I activate this user?…
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contact support
I am finding it impossible to get through to Bitdefender support. I tried to add a new device onto my Total Security package, and I have now started a 30 day trial in addition to my subscription. The webpage times out every time I try to contact someone. Help!
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Password
I have reset my password in Bitdfender Central. I am trying to download something from Canva. I have never had a problem downloading until I installed Bitdefender. I was going to add Canva to my safe applications. Bitdefender is asking for a password. Every time I enter my password, it doesn't do anything. It just wiggles…
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Total Security VPN
I have Total Security, but my VPN is limited. Can you fix it for me?
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Problem with Password manager subscription when purchased prior to trial end date
My Password manager trial subscription is set to end in a couple weeks on April 20th so I purchased a one year subscription today. The problem is when the new subscription was activated it did not recognize that I currently have a trial subscription already installed and running. It changed the password manager…
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I am very confused with your subscription process.
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Get error: "Oops, something went wrong. Please try again later" after installation
1- I installed BitDefender Antivirus Plus. 2- After installation procedure, BitDefender starts for the first time and asks for a BitDefender Central Account to assign my product. 3- I have an already created account with the subscription already activated (10 computers) 4- After a long time, y get the following error…
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Want to transfer Total Security subscription to another account
Hello. I have my VPN subscription and my Total Security subscription under different e-mails and I was wondering if it's possible to transfer my Total Security subscription the account with my VPN subscription. I don't even have access to the email that my total security subscription is under and I'd like to be able to use…
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Subscription Ends BD Total Security Question, Answer needed please.
Hi, I have Bitdefender Total Security and have search for answers to my question, but could not find an answer. When my subscription ends, can I still use the software and what features will I have for protection ? Cheers, Hawke
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Monthly Subscription for Bitdefender Premium
Hi, I would be really grateful for advice on the monthly payment I set up for Bitdefender Security Premium subscription on 31/03/2024. I thought this would be a rolling monthly subscription for 12 months. However, while activating my subscription I noticed the renewal said 30/04/2024. When I clicked on the renewal tab,…
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Problem in Installation
My internet connection is good, but I cant install this apps.
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How do I upgrade Bitdefender versions for Netgear Armor?
So I'm asking here because Netgear support is useless which is why I moved over to paying you guys directly for the subscription. Problem is, Netgear is running one version behind and I don't know how to upgrade to version 9.x for Mac. I have Monterey and I'm running in the bug referenced here:…
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This key has been used already to generate a subscription. Help please
That's what the message says.
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Change email address that is no longer accessible.
2Checkout (now Verifone) is using a email address that was disabled. The BitDefender email address was changed long ago, but this apparently did not get updated by 2Checkout. Therefore I haven't been able to manage subscriptions. The info I have seen online says this has to be changed by BitDefender or 2Checkout, but I…
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family pack....Can one of my family member hack my accounts on my pc!!! payoneer and paypal....
Can one of my family member hack my accounts on my pc!!! payoneer and paypal....
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Why do I have to pay an extra $19 for password manager just to sign up for bitfinder digital protect
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Renewal forces me to give up 59 days of paid-for current subscription?
I received an early renewal offer which is terrific. However, it seems I will lose 59days on my current subscription should I accept. Is this the actual way this works! This happened last year, and frankly irked me.
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How to cancel a device when it is no long exist to uninstall Bitdefender?
My old PC is dead and I had no chance to uninstall Bitdefender. How could I remove it for it occupied 1 of my device number? I can't contact with chat function as before, had this function been canceled?
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Subscription confusion
My Android subscription ran out today. I had been paying £9.99 annual sub for two years and Bitdefender informed me I would have to renew for £24.99 which I thought was too much so was ready to go for AVG. But then, I found today in my Bitdefender Central a new offer of £4.99 for this year then £9.99 every year after that…
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Renewal but not updated on Central!
Hi there, I admit I think I made a mistake renewing bitdefender premium security... First, mobile security is painful! Every 2 to 4 days, it's disconnected on android device and has to be reactivated. This problem has been reported more than 2 years ago here and excepting saying "we are working on it", there's not much…
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Have 'automatic renewal' switched off, but Bitdefender announced that it will renew my subscription
Although I've changed months ago that I don't want to automatically renew my BitDefender account, I've received today (March 7, 2024) an announcement per email that my subscription for Bitdefender automatically will be renewed as of March 14, 2024. First of all this is totally unacceptable and secondly this is agains…
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subscription does not work
I have renewed my subscription and it has been activated, but it does not work on my device because the activation has not been reflected in the program installed on the device. I deleted the program and reinstalled it, and upon logging in, this message appears (sorry we are unable to connect to this server pleas try again…
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Auto Renewal
2nd year running Bitdefender seems to try to get me to auto-renew, even though I'm pretty sure I kept the auto-renewal box unticked?!! I tried many times now to untick this on my subscription page but the function doesn't appear to work (poor). It seems to me that they tried to force loyal customers to auto renew at a much…
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Bitdefender changed my product supscription
I have normally the Bitdefender total security subscribed. But i got at offer to get Bitdefender premium for the rest of my duration. But they have changed my renewable subscribtion to the premium pack and i dont want that. I tried to change my renewable subscribtion to Bitdefender total security again but i cant see the…
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Wrong e-mail at registering and purchasing
Hi everyone, I'm having trouble to connect with my Bitdefender account. I recently purchased Bitdefender Mobile Security for Android and accidentally inputted my wrong e-mail address when registering. Coincidentally, i found out that my e-mail address that was supposedly used for registering and purchasing was already…
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I bought the new upgrade and don't fully understand
Greetings, Might be a dumb question. But I upgraded from Total Security to Premium Security and I have the receipt and it shows on my account. I thought it would just automatically update my services in my existing Total Security, but confusion only hit me. It asked me to download a new BitDefender so my question is, do I…