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Problème Abonnement 3 Appareils. Toute Aide?
Bonjour, J'ai supprimé un appareil de mon abonnement, car il est à la poubelle. Je l'ai remplacé par un autre, mais celui-ci ne peut être protégé car la limite d'appareil serait atteinte. Alors que j'ai un abonnement pour trois appareils et que j'en ai bien trois actuellement, en ayant remplacé l'ancien ordinateur par le…
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How Can I Upgrade From BD Antivirus Plus To BD Total Security?
Hello , I would like to upgrade my pack from Bitdefender Antivirus Plus upgrade to Bitdefender Total Security. How i can do it ? Thanks.
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Problem When Creating Bitdefender Account For BD Total Security. Any Help?
Okay, although I believe that Microsoft Defender is good in Windows 11, I wanted to try BitDefender Anti Virus Free. In order to use it I hat to make an account, and after that was done I used the Free version for a couple of days and already wanted to buy BitDefender Total Security. So this afternoon I bought BitDefender…
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Problems With The Annual Subscription. Any Help?
I have been charged twice for an annual subscription. The first time is 50% as suggested by Bitdefender, the second time, automatically, in the amount of 100%. What to do and how to return excess money?
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Difference in Bitdefender on different devices
I added my partner to my account sometime ago but hers is different ie hasn’t Web protection???
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How Do I Transfer Cover From My Old Laptop?
Hi. I have cover for 5 devices and have just bought a new replacement laptop. How can I transfer the cover on the old machine to the new one please? TIA.
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Sharing Subscription With Family Members. Any Explanation?
Hi all, I've just purchased Bitdefender Premium which has a 10 device licence. The reason I bought this was to protect all family devices and, based on the information on the Bitdefender website, thought that this would be done by each member of the family creating their own Bitdefender Central account and for that account…
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Extend or add a new subscription?
Choosing "Extend current subscription" gives me 21 more days of protection (January 30, 2023 instead of January 9, 2023). Other than that, what's the difference between "Extend current subscription" and "Add a new subscription"?
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Could You Please Disable 2FA On My Bitdefender Central Account?
Hello, My Google 2FA doesn't seem to be working to log in to Bitdefender Central. Can you please disable 2FA on my account so I can access it? I had to create a new account so that I could post this. My account is: ******. Please contact me at that address if you need to verify my identity or need anything else. Thanks!…
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Where Is My Activation Code?
I bought Bitdefender from amazon.ca and I received a Bitdefender Total Secutiry small paper folder in with the other items I bought. Inside that is a credit card size paper card that says Bitdefender Total Secutiry on it and a silver strip about 2 inches wide x ¼ inch high approx. On the back of the card are 5 steps of…
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Auto-renewal cancellation
It looks like quite a few people are having the same issue. Have tried both method 1 & 2 and neither have worked. Keep waiting for the access link they claim they are going to send and it never comes through. Keep checking both spam & junk files and nothing. Sent an email to cancel auto-renewal with no acknowledgement or…
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Bitdefender Digital Identity Protection: How To Make A Refund?
I have buy this but my phone hasn't recieved sms and i can't wait for it. I want to refund this order. How to?
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How To Extend My Subscription With The New Renewal Activation Code?
I've just paid ang got a activation code today. My current product will expire after 31 days. Will the new expire day will be actived after 31 days or not if I input the new activation code now? I don't want abandon those days. How do I do?
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Is My Privacy Safe If Someone Shares With Me His/Her Subscription?
Can the account owner of BitDefender central who shares with me the subscription know any information about my computer or anything I do? thank you
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I Bought BD Total Security Subscript And It Says I'm On Trial. Is There A Fix?
I Bought BD Total Security Subscript And It Says I'm On Trial. And I Already Verified It With My Email. Is There A Fix?
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Help needed with suscription through Google Play
I bought a year suscription.througj Google play I received email from Google play for the purchase but nothing from bitedefender not even activation code . Anyone can help me please ? Thank you
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Bitdefender VPN Subscription Problem. Any Help?
Hello,i activated my vpn trial with an random email and pass and then after a week activated one month subscription from google play and it was ok but i suddenly uninstalled the app and when i installed again,forgeted the email and pass also,so is there any way to restore the activation?i also have google play purchase id.
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Is this valid or Phishing?
Just got Bitdefender and instead of an activation code I got this. Very confused, I have never needed to send a screenshot for a purchase before.
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Rootkit.MBR.Zegost.G (Boot image)
Hi I can't seem to get this Rootkit.MBR.Zegost.G (Boot image) off my system, please assist, I've reset windows (delete everything option) and that didn't seem to help.
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BD Total Security: Do I Have To Pay After The Free Trial Expires And Does It Automatically Renew?
Hello. Do I have to pay after the free trial of Bitdefender Total Security expires? And does it automatically renew? Kind regards.
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Is Bitdefender Defunct?
I've been waiting for a refund for almost a month but your company is ghosting me. Are you still in business?
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Do I Need To Pay After Free Trial Of BD Total Security Ends?
Hello y'all Basically, while I was looking for a solution to the "Unable to connect to the server" error when downloading the bd free version (which I'm still unable to solve), I accidentally activated Total Security free trial. When I realized this, I removed the subscription from my desktop and then deleted the account…
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AUTO RENEWAL
Why does auto renewal charges more than buying a new subscription. They are cheating loyal customers
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how do I close my Bitdefender account
have spent 4 hours, yes 4 hours, going round and round. Had 2 emails from Bitdefender inviting me to renew my "account" which i didn't know i had, at a cheaper price. Seems i am in the auto renewal trap for a product I haven't installed on any product, so haven't used. There is no address on the bitdefender website. I…
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I Accidentally Changed My Active Bitdefender Account To An Expired One. Any Suggestions?
I was trying to see my license key to back it up as I need to upgrade to windows 11 and didn't want to lose my active subscription. I no longer have access to the original sign up email but it was working fine till I tried to find my subscription key to backup. I was fortunate to take a screen shot and it shows my computer…
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Can't Seem To Purchase BD Mobile Security. Any Suggestions?
Hello - I have a trial BD Mobile Security expiring tomorrow, trying to actually pay for a year of service, and each time I try to pay via Google Pay or Pay Pal the transaction goes into never never land, what is up today? I have never had this happen 4x in a row, it is not my PP and GP accounts, they are good. I do not…
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Can't Renew My Subscription. Any Suggestions?
Under "My Offers" it infers that I can renew by clicking on the red Renew button but that only takes me the Dashboard with no other direction to actually do it. Can you tell me how do I actually renew at the offered price ? I definitely would prefer not to use Auto renewal.
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How Can I Ask For A Refund?
Hi Bitdefender team, Yesterday I auto-renewed my bitdinder automatically, but I no longer use these anti viruses since I purchased them last year, 2021. But yesterday, I got charged for auto-renewal. After that, only I am aware the bit finder has that. After that, I googled it and canceled the auto-renewal, but I need a…
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Can I Add The Activation Code Later?
Hello, I am currently using another AV product which will run out in April 2023. Can I buy the Black Friday deal now and just activate the code at a later date without losing any time?
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Upgraded From BD Family Pack To BD Premium Security. Any Explanation For These Two Solutions?
Just upgraded from Family Protection Security to Premium, thinking I would be getting a high level of security. All I seem to have is the addition of VPN. Also instead of an upgrade I now have the two subscriptions....
