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Bitdefender ask me to reactivate my protection with extra charge after 1 week of purchase
My issue is, my hubby purchased Bitdefender Premium Security on June 21 and after a week there was a pop up says my Subscription ended and was told to reactive it with another purchase. I don't even know am I really being protected from malware now. This is really stressful trying to contact the Bitdefender. I made a…
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Automatically upgraded - can I downgrade again?
My Bitdefender Internet Security is due to renew next month and I was going to look for discounts. But today I was automatically upgraded from Bitdefender Internet Security to Bitdefender Total Security without warning or consent. I then received an email telling me my new renewal price is £84.99 reduced to £54.99. In…
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Ik wil mijn abonnement verlengen.
verlengen met 68*% maar mijn zakelijke account schijnt niet goed te zijn. Graag uw reactie
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Where is my payment history? How do I know how much my my next payment will be?
Hi Why there isn't any information about the payment history and the next bill amount in Bitdefender Central? I want to see how much I've paid until now, and I also want to know how much the next bill will be.
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How do I manage my Premium VPN account?
The Central website is so freaking complicated. I just want to manage payment methods and maybe switch from monthly to yearly payments but for the life of me I cannot find out how to do it. Can someone help me?
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Is there a way to move old device from the old license to the new one
I just buy a new license with more capacity but cant replace the old license that has lower capacity. Is there any ways to move all device from a lower capacity license to a new one?
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Auto renewal notification
Hello On April 29th I received an email with an auto-renewal notification for CAD 79.99 and today I received another email with an auto-renewal notification for CAD 159.99. This is not fair and not transparent. Now I would like to know what I should pay. This is because I canceled the auto-renewal. Please correct what is…
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I wish to cancel my Bitdefender subscription
hi , can I ask if I can get a refund for the renewal subscription? And how long will the refund process take? It’s urgent and I need help.!
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Unable to renew my subscription
Hi! I have been trying to renew my subscription. Every time I click on the renew button, it will bring me to a page but in Mandarin, and I am not able to view any price for the subscription as well. Is there an technical issue?
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Activating Code after Commencing Trial
Hi, I started a free trial and then got an NFR code which I input to Central. Now, the productis running fine and i am veryhappy…the NFR code has worked and this is showing in Central but NOT installed and when i try to run it it does nothing. However, Central tells me that my free trial has 25days left to run (at the time…
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After paying for a subscription all I get from Bitdefender is more requests to sign up.
After paying for a subscription all I get from Bitdefender is more requests to sign up for a subscription. There is NO customer support so how can I get my money back.
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Device Limit Reach?
I had this set up before, but because I had my second laptop repaired and the technician had to re install the Operating system again, It lost access to the Bitdefender Antivirus. and when i set it up again, removing the original laptop. (I have 2 laptop) It kept telling me I'm already at my limit.
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deactivation of the auto renewal
Please assist the dasbboard is not allowing me to see my current subscription and therefore will not allow me to deactivate the auto renewal. I have sent two emails through the customer service link.
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Subscription Renewal
I entered my activation code and received an error message: “This key was already used to generate a subscription”. My account indicates that my subscription has lapsed. Please help me! Thank you!
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where is the code to activate?
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I am going from premium to total security doi have to delete premium for total to work?
I am going from premium to total security doi have to delete premium for total to work?
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Misleading Renewal Offer
This is probably not a "new" topic, but I couldn't find an existing topic that covers this. I received an email titled "Renew Now and Secure Your Exclusive Early-Renewal Discount". I had 30 days left on my existing subscription. Unfortunately, when I clicked the "Buy Now" button and followed all of the instructions, the…
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Question on Activation Process
I have Installed the bit defender, I need t activate it, I have the Licence key, but it keeps taking me to card payment option.
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How can I download the software already paid for
I have a problem with my google account and would like to know if I can download directly. Regards Veritas
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Activation Code Missing
Hi - I have had emails confirming my purchase and confirming my email - but I cannot see an activation code that I need to confirm purchase. Any help please
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email about my Bitdefender total security.
I keep getting emails about my Bitdefender total security expiring in June 2025. When my subscription ends May of 2026. My question is the email spam?
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several subscriptions
Hello, I have 4 subscriptions, 3 total security and 1 total security premium. I want to use the VPN from the premium subscription but I cant choose what to install. The system always install the not premium one. At the premium I have 2 more users free to install out of 10. How can I choose what to install? Thank you
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Entering a subscription
Hi all, I have bought a 2 year subscription and when I enter it, it keeps asking me for my credit card details for renewal. I don't want bitdefender to have my credit card details at all. How do I get around this? Seems ridiculous I have to give my credit card details for something I have already bought! Cheers, Will
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Unable to renew my subscription
I used to have a Total Security 5 devices 1 year subsciption, but now paid for a 2 year 10 devices subscription. I have paid for this and got the 10 character code on the voucher. When trying to activate with this code I am transferred to a billing site. Any ideas. Txs, Bert
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Can't renew subscription
Anyone have trouble renewing a BD subscription? MY credit card works fine everywhere else, just my renewal for BD keeps being refused No reason is given
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Bitdefender Premium VPN activated on it's own
Hello, I've downloaded Bitdefender Free Antivirus and it came with Bitdefender VPN, I've disabled all ads and haven't used my computer, yet I just received an e-mail that an 7 day trial from Bitdefender Premium VPN started and I'm now paranoid it will start auto-renewal after one week, is there an auto-renewal activated?…
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have an infected area on my hotmail account: cannot seem to get rid of it, hotmail works fine on all
have an infected area on my hotmail account: all other devices work fine with no problem: how can i get rid of this infection?
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I Want To Cancel The VPN Package From My Bitdefender. How Do I Do That?
I Want To Cancel The VPN Package From My Bitdefender. How Do I Do That?
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Auto Renewal
Really disgusted by the forced entry of auto renew credit card details when entering a new subscription code, the lack of a clear cancel auto renew option in Bitdefender Central and being palmed off to Verifone by technical support. What should have been a 30 second entry of a new code has become a whole morning of…
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How to activate Bitdefender Antivirus Free
I downloaded the installer for Bitdefender Antivirus Free from here - https://www.bitdefender.com/en-us/consumer/free-antivirus . I installed the application and now I'm trying to use it. However it insists that I need an activation code or a paid subscription: So, what activation code I need to input in order to use the…