Problem in Installation

Resa Anasto

My internet connection is good, but I cant install this apps.

garioch7

@Resa Anasto ,

Welcome to the Bitdefender Forums. Have you tried rebooting your modem and your device?

Did you run an Ookla speed test to check your upload and download speeds?

https://www.speedtest.net/

There are a number of factors that could cause this error. It is possible also that the Bitdefender servers might be temporarily unusually busy . . . I suggest rebooting your computer and modem, running Speedtest, and then trying again.

If that does not help, you could contact Bitdefender Support.

https://bitdefender.com/consumer/support/

Chat is the fastest way to reach them. Telephone support is not toll-free. You also have an email option.

Please keep us posted. Have a great day.

Regards,

Phil

Flexx

https://community.bitdefender.com/en/discussion/99386/problem-in-installation

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/

Depending on your selected product and the type of issue you're facing, you can reach a support representative via email, chat, or phone.

If you choose email support, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket:

Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/

Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/

If the generated logs are larger than 25 MB, which is the attachment limit for most email vendors, you can upload the logs to https://upload.bitdefender.net/ and share the link with the support team.

Regards

Alexandru_BD

Hello,

@Resa Anasto is this solved?

Thank you!