Problem in Installation

My internet connection is good, but I cant install this apps.

Comments

  • garioch7
    garioch7 Defender of the month ✭✭✭✭✭

    @Resa Anasto ,

    Welcome to the Bitdefender Forums. Have you tried rebooting your modem and your device?

    Did you run an Ookla speed test to check your upload and download speeds?

    There are a number of factors that could cause this error. It is possible also that the Bitdefender servers might be temporarily unusually busy . . . I suggest rebooting your computer and modem, running Speedtest, and then trying again.

    If that does not help, you could contact Bitdefender Support.

    Chat is the fastest way to reach them. Telephone support is not toll-free. You also have an email option.

    Please keep us posted. Have a great day.

    Regards,

    Phil

    Former Bleeping Computer Malware Response Instructor

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
    edited April 1

    Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/

    Depending on your selected product and the type of issue you're facing, you can reach a support representative via email, chat, or phone.

    If you choose email support, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket:

    Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

    Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/

    Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/

    If the generated logs are larger than 25 MB, which is the attachment limit for most email vendors, you can upload the logs to https://upload.bitdefender.net/ and share the link with the support team.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • Hello,

    @Resa Anasto is this solved?

    Thank you!

    Premium Security & Bitdefender Endpoint Security Tools user