Auto Renewal
2nd year running Bitdefender seems to try to get me to auto-renew, even though I'm pretty sure I kept the auto-renewal box unticked?!! I tried many times now to untick this on my subscription page but the function doesn't appear to work (poor). It seems to me that they tried to force loyal customers to auto renew at a much higher price than a new customer. A big turn off for me. Not sure I'll be renewing again. NOT happy.
Comments
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Hello.
You can stop the auto-renewal for the Bitdefender subscription, by following these steps:
Just follow the steps as described in Method 1, because some users in the past reported that the steps from Method 2 didn't stop the auto-renewal.
Also, from my personal experience, Method 1 did/does the job.
Finally, you can stop the auto-renewal for the Bitdefender subscription by contacting Customer Support at:
Regards.
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The steps suggested by Bitdefender and on the web to stop auto renewal of subscriptions do not work on my IPad, but work using an Apple MAC. Best to use your computer! Another option is to email support and request them to stop the auto-renewal for you, email - [email protected]
I think Bitdefender central software as implemented on iPads needs attention as it’s not possible to get to payments etc. (the software goes around in a loop).
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WHY IS MY RENEWAL EMAIL FROM YOU COSTS £74-99 AND ELSEWHERE ON YOUR SITE ITS £23-99??
I WILL CANCEL MY RENEWAL IF THE CHARGE IS NOT REDUCED.
REGARDS
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Hi @WELSHBOY
What you are probably seeing on the Bitdefender site is a promotion price, for new users.
I would contact support to see if they can give you a better price on your renewal. From the Account, Billing and Subscription box, go through the prompts until reach the black Contact Support box. You will have three options, Chat, email and phone support, which is not toll-free. Chat can be the quickest way to get things started.
Kind regards,
Scott
All Bitdefender Home Product User Guides:https://www.bitdefender.com/consumer/support/user-guides/
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