I received an early renewal offer which is terrific. However, it seems I will lose 59days on my current subscription should I accept. Is this the actual way this works!
This happened last year, and frankly irked me.
Hello @Icehaus_dave and welcome back to the Community.
In the event the early renewal offer you have received is for an identical product as the one currently active in your Central account, you will not lose any remaining validity, since you can extend the current license during the activation process. However, if you are running a Total Security for up to 10 devices and you received a discount for Total Security 5 devices, the extension will not be possible because the products are not identical, so the activation of the new subscription can only be made in parallel with the existing one. Since the Central account can accommodate multiple subscriptions/licenses, in the parallel activation scenario the two licenses will overlap until one of them expires, and this is actually where validity can be lost. Therefore, to clarify this, please confirm what product you are currently using and the details of the offer you have received (product/package, number of slots), so we can further advise.
Regards,
Alex
