Problem logging into account - two-factor code requested but 2fa not set up
Having installed Bitdefender Premium Security on a device I've got stuck trying to login to set things up. I'm being asked for a 2fa code which I don't receive.
I've checked my Bitdefender account and I can see (under 2-Factor Authentication) that 2fa it is turned off.
I can also see (under Security events) timed messages of the form "The two-factor authentication code was generated because we detected a suspicious sign in attempt to your account." which were raised at the times I tried to login. There's no other useful information in these messages and no way to state that these attempts are valid.
I've tried to setup 2fa for my account (using email) to see if this would resolve the problem but I don't receive the code sent as part of this process either. I'm not wanting to go down the line of installing and setting up some other form of 2fa at the moment - I just want to be able to get Bitdefender working on my device!
NB: My email is correct.
Any thoughts? All help appreciated.
Best wishes, Stefan