Total protection uninstalled but still working

carobra

Hello,

I removed an older device from Central and then tried to remove Total Protection from that device. Did not work, also not with the various uninstallation tools. My first purchase was in 2017, so used all uninstallation tools till 2017. After each try I got the message that SOME parts could not be removed (please contact support).

Now... to my surprise, Bitdefender is still there and it actually seems to be still running ok.

Anyone a suggestion how this is possible? And the obvious question, how to remove the whole thing?

Thanks!

Scott

Hi @carobra

In that case, I would do as the message suggested, and contact Support from the link below. Go through the How To's &Troubleshooting prompts until reach the black Contact Support box. You will have three options, Chat, email and phone support, which is not toll-free. Chat can be the quickest way to get things started.

https://www.bitdefender.com/consumer/support/help/

Kind regards,

Scott