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How do I track my ticket

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Jg513
Jg513
in Central & Subscriptions

I got charged automatically for a new year and would like to cancel.

I wrote an email with no response.

I got a ticket number but no way to search it.

Ticket number: 1008676537

Answers

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
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    Hello.

     @Alexandru_BD and @Mike_BD (they both work for Bitdefender) can take a look here and help you with the ticket's status. You can PM them.

    Regards.

  • Jg513
    Jg513
    Options

    I just want to reach somebody about a refund

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
    Options

    Hello again.

    Since you already contacted Bitdefender Consumer Support, please be patient until tomorrow and wait for a response from @Alexandru_BD or @Mike_BD. They can even prioritize your ticket/case.

    Regards.

  • Alexandru_BD
    Alexandru_BD admin
    Options

    Hello @Jg513 and welcome to the Community!

    I have replied to your PM.

    Kindly be advised that the usual response timeframe when opening a ticket for the Support teams may vary between 24 to 48hrs depending on the workload. Rest assured the Bitdefender representatives will reply to you in the shortest time possible.

    Thank you for your patience and understanding.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user

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