Recovery Key for Bit Defender Password Manager

Hello there,

I recently signed up and registered my Bitdefender Password Manager a couple days ago.

Upon registration, the program suggested to save the Recovery Key in a safe location. However, I don't remember where I saved it.


I was able to sign in using the Master Password for the account. Now the only information lacking is the Recovery Key.

Is there a way to recover the lost Recovery Key or do I need to cancel the account and re-register again?

I really need help on this one and this has been an issue since I first signed up for the subscription.

Any help or pointers from anyone who would lead me to the right information would be highly appreciated.

Thank you.

Best regards,

Servie

Comments

  • I'm having the same issue.

  • Gjoksi
    Gjoksi Defender of the year 2022 ✭✭✭✭✭

    Hello.

    You should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    Only they can help you.

    Regards.

  • Hello there,

    I recently signed up and registered my Bitdefender Password Manager a couple days ago.

    Upon registration, the program suggested to save the Recovery Key in a safe location. However, I don't remember where I saved it.


    I was able to sign in using the Master Password for the account. Now the only information lacking is the Recovery Key.

    Is there a way to recover the lost Recovery Key or do I need to cancel the account and re-register again?

    I really need help on this one and this has been an issue since I first signed up for the subscription.

    Any help or pointers from anyone who would lead me to the right information would be highly appreciated.

    Thank you.

  • Flexx
    Flexx Defender of the month mod

    Kindly contact the bitdefender support by visiting https://www.bitdefender.com/consumer/support/ and scroll down to the bottom of the webpage where you can get in touch with support representative either by email, chat or over a call.

    Regards

    OMEN Laptop 15-en1037AX (Bitdefender Total Security) & Samsung Galaxy S22 Ultra (Bitdefender Mobile Security)

  • Scott
    Scott Defender of the month ✭✭✭✭✭

    Hello,

    mrmirakhur's reply is what you're probably going to need to do. The only other option would be to do a C: drive search for any of these words or a combination of words, as it is, can be saved in these formats.


    Scott

  • I don't have a recovery key, but need to reset the master password in order to setup the password manager.

    Help!

  • Gjoksi
    Gjoksi Defender of the year 2022 ✭✭✭✭✭

    @jimbyabay

    Hello.

    Check out this article:

    Pay attention on this:

    "Note: If you do not remember the current master password, click the I’ve forgotten my password option on the same screen. Enter the 24-digit Recovery Key provided during the initial Bitdefender Password Manager setup, then type a new master password. If you forget or misplace both the Master Password and the Recovery Key, as a last resort, contact a Bitdefender representative to help reset your account. Resetting your account will erase all your data and passwords saved in Bitdefender Password Manager."

    Regards.

  • it just solved my query Thanku.