Account Privacy App

Hi,

I tried to use the Account Privacy app. I added and email account to veiry if it, try to verify it but I never receive the email with the verification code.

I retried this a few times. Always the result: no verification email is received.

I added it a different account (#2) and it works fine, i.e. i receive the verification code, etc.

Does it mean it that the accont #1 is somehow comprise?

Thanks,

Roman

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Comments

jgroep

Adriana_S

Hi @RomanC and @jgroep ,

Not receiving a validation e-mail to confirm you are the owner of the account you are trying to monitor for data breaches doesn't mean it's been compromised. Please make sure you're looking through the Spam/Junk folders as well as they can somehow get routed there as well.

If you still can't find the e-mails, please contact support and they'll help you out with this so you can add your most important accounts.

wenceslas51

The same is happening to me: no email account verification. Please help

Gjoksi

@wenceslas51

Hello.

You should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

https://community.bitdefender.com/en/discussion/91918/bitdefender-websites-and-bitdefender-consumer-support-contacts

NOTE: Bitdefender telephone support is not toll-free!

Regards.

BK1937

+1 more

CapeManCoral

Yep. Same thing here. I check my spam folder, inbox and everything. Have even looked up filters and such on Gmail. The odd part is my wife received hers. She also has Gmail. Just not sure why I never get mine. I have tried many, many times.