Merge subscriptions

I have an existing 5 devices 1-year subscription due to expire in November 2023. The subscription is on my yahoo.com email account.

I bought a 10devices 1-year license to cover more devices and extend existing devices, but mistaken activated it on my gmail.com email account.

Please is it possible to merge the two subscriptions into my yahoo.com or do I have to just close yahoo.com subscription and change device email to gmail.com?

Thank you for your assistance.

Best Answers

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
    Answer ✓

    Hello.

    ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).

    So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    Chat is the fastest way to get in touch with Bitdefender Consumer Support.

    NOTE: Bitdefender telephone support is not toll-free!

    Regards.

  • Alexandru_BD
    Alexandru_BD admin
    edited October 2023 Answer ✓

    Hello,

    @Gjoksi is right, the only way to merge the subscriptions would be to contact the Support teams.

    My recommendation would be to keep the new Total Security license running on the gmail address, since you have already activated the product there and simply request for the remaining validity on the other Central account to be added on top. Then, ask for the yahoo email address to be deleted, since you won't be using that account anymore. Make sure to switch accounts afterwards, using the in-product dedicated feature.

    Of course, it's entirely your decision which Central account you wish to keep. 🙂

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

Answers

  • Thank you very much Gjoksi and Alexandru_BD. I got in touch with Bitdefender on chat, and the subscriptions were merged into one for me. I really do appreciate your assistance.

  • Hi @JoeCosmos,

    I'm glad to hear this and you are most welcome!

    Thanks for following up 🙂👍️

    Premium Security & Bitdefender Endpoint Security Tools user